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Order Status is Not Updated After Payment Completed

This topic has 4 replies, 2 voices, and was last updated 10 years, 5 months ago ago by Eva Kemp

  • Avatar: Olga777
    Olga777
    Participant
    June 8, 2014 at 19:20

    Hi there,

    After upgrading to Blanco 2.9.2 with Woocommerce 2.1.10 and WP 3.9.1 experience the following issue with Order status update (and therefore inventory management):

    Upon completion of PayPal payment, the order status does not change from “Pending” to “Processing” – it’s stay in “Pending” status, then changes to “Cancelled”. This only occurs for certain PayPal payments (not all of them) – some works fine, some do not.

    This impacts inventory management as well.

    Could you please help? This is a critical issue!

    my site is http://funfashion.ca

    #6386 Copied
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    June 9, 2014 at 08:17

    Hello,

    Does this issue persist with default theme too? Please check it.
    If it doesn’t then please provide us FTP and admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #6410 Copied
    Avatar: Olga777
    Olga777
    Participant
    June 10, 2014 at 23:37

    The problem is that it happens not for all payments. I can not figure out what is causing it (in other words, I am not able to reproduce the issue). I though may be you were able to figure this out. Maybe by looking at the logs? Just an idea. How can I help you to pin point the issue?

    Thank you

    #6693 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    June 11, 2014 at 09:57

    Hello,

    Regarding logs you have to contact your host as all logs are saved on a server. Also we recommend you to contact PayPal support. Perhaps they will help you to investigate this issue.

    Regards,
    Eva Kemp.

    #6712 Copied
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