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Site Crash with 1.5 Update - by bgirer - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 9 years, 6 months ago ago by dlx

bgirer

Participant

May 19, 2015 at 18:48

After installing the Woopress 1.5 update, my site is returning a blank white page. I have already increased the memory limit in php.ini to 256M, and tried increasing it to 512M after updating to 1.5, but it did not solve the problem. I can still log into the dashboard, but the front-end is unresponsive.

Thank you for your help.

#64832 Copied Theme version: 1.5

15 Answers

Eva Kemp

Support staff

May 19, 2015 at 19:07

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#64836 Copied

bgirer

Participant

May 19, 2015 at 20:15

See below

Please, contact administrator
for this information.

#64846 Copied

Eva Kemp

Support staff

May 20, 2015 at 10:00

Hello,

Sorry, but FTP credentials are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#64924 Copied

dlx

Participant

May 21, 2015 at 15:10

I´m having the same problem. In the error log there are this errors:
PHP Fatal error: Call to undefined function woocommerce_get_page_id() in /home/xyz.com/www/wp-content/themes/woopress/headers/header-structure-1.php on line 2

Maybe good to know: There is no WooCommerce installed on the site (I like your theme, but don´t need a shop at the moment).

Best regards,
Jan

#65284 Copied Theme version: 1.5 WooCommerce version: -

Eva Kemp

Support staff

May 21, 2015 at 15:30

Hello @dlx,

Please provide us with wp-admin panel and FTP credentials in private content.

Thank you.
Regards,
Eva Kemp.

#65291 Copied

dlx

Participant

May 21, 2015 at 15:41

Here are the credentials.

Please, contact administrator
for this information.

#65294 Copied

Eva Kemp

Support staff

May 21, 2015 at 16:05

Hello @dlx,

You have a lot of “woopress” folders in wp-content/themes/ directory. You need use only one Woopress theme and the child theme. So please remove all unnecessary woopress folders and reupload the latest version of the theme.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Thank you.
Regards,
Eva Kemp.

#65299 Copied

dlx

Participant

May 21, 2015 at 16:51

Hello Eva,

I updated the theme and installed the recommended plugins, but this didn´t fix anything.

In WP-Admin I get this message:
YITH WooCommerce Wishlist is enabled but not effective. It requires WooCommerce in order to work.

I think there must be a bug in your theme thats causing the error (every time a page gets loaded): PHP Fatal error: Call to undefined function woocommerce_get_page_id()

Best regards
Jan

#65311 Copied

dlx

Participant

May 21, 2015 at 16:57

Downgraded to version 1.3 (I´ve downloaded the zip on March 16.) and everything works fine. Something in version 1.5 has to be wrong.

#65315 Copied

Eva Kemp

Support staff

May 21, 2015 at 17:39

Hello @dlx,

Do you need further assistance from us?

Regards,
Eva Kemp.

#65334 Copied

dlx

Participant

May 21, 2015 at 17:46

Hello Eva,

yes, I fix for version 1.5 would be great.
Maybe you changed something on ../woopress/headers/header-structure-1.php on line 2

Best regards
Jan

#65339 Copied

Eva Kemp

Support staff

May 21, 2015 at 19:08

Hello @dlx,

To check the issue we need to have 1.5 version activated.
May we delete all other “woopress” folders and keep only the latest version and your child theme folder?

Thank you.
Regards,
Eva Kemp.

#65362 Copied

dlx

Participant

May 21, 2015 at 23:46

Hello Eva,

ok, version 1.5 is activated now and all other “woopress” folders are deleted from the themes folder (moved them to an other folder that´s 1 level higher to have a backup). So now the pages are blank again. Hope you´ll find the problem!

Best regards
Jan

#65412 Copied

Eva Kemp

Support staff

May 22, 2015 at 09:13

Hello,

The page couldn’t be loaded because you didn’t have Woocommerce plugin installed.
I’ve installed it and now the site is working.

Please check it.

Regards,
Eva Kemp.

#65461 Copied

dlx

Participant

May 22, 2015 at 09:24

Hello Eva,

that´s what I wrote in my first post “There is no WooCommerce installed”.
But I think your theme should work without WooCommerce, too (like it did before).

Thanks for your help,
Jan

#65462 Copied
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