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Is not possible to conclude an order - by Rodolfo

This topic has 13 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Jack Richardson

Rodolfo

Participant

May 25, 2015 at 22:44

Good morning, I came back a problem that I had in the past. It is not possible to conclude an order because the click in the button “Checkout” does not work, as you can see in this link:

https://www.dropbox.com/s/ro7mq1sywv64pqq/1.png?dl=0

characters remain clear (do not become darker) and does not work the button to complete the order.

It also does not work anymore in the tab page single product (additional information, review etc ..)

When I had this problem before, the cause was due to a plugin (Screets Live Chat), which is still disabled. I do not know what determines this time.

Plugins are all updated. How can I stop this annoying behavior?
Thank you for your help.

Please, contact administrator
for this information.

#65951 Copied Theme version: 1.5 WooCommerce version: 2.3.9

12 Answers

Stan Russell

Participant

May 26, 2015 at 07:44

Hello,
we have disabled all your plugins and then enabled plugins required for our theme + WPML. Please check your site.

Regards
Stan Russell.

#65976 Copied

Rodolfo

Participant

May 27, 2015 at 19:40

I checked the website, now the problem of the button “Checkout” no longer occurs.
It was caused by a plugin (Weight Based Shipping for Woocommerce) that I will not use anymore.

there is still a problem with the tab on the page single product. The link additional description, reviews and restitution and delivery, are not working. I do not understand why.

Thanks for the support.

#66447 Copied

Stan Russell

Participant

May 28, 2015 at 07:31

Hello rodolforizzo76,

please check your single product pages tabs now.

Regards,
Stan Russell.

#66501 Copied

Rodolfo

Participant

May 28, 2015 at 14:40

Hello Stan,
The tabs work but only if in Theme Options -> single product page -> zoom effect is disabled. I want to use zoom effect.

Then I found another problem, if I select an order and effect as a payment method bank transfer, when click in order confirmation do not I see the data of the bank and I get an error:

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 122880 bytes) in /web/htdocs/www.fiorinaedizioni.com/home/wp-content/plugins/woocommerce/includes/libraries/class-emogrifier.php on line 346

And yet, if the active plugin Akismet, the problem back on the “Checkout”, (characters remain clear (do not become darker) and does not work the button to complete the order.)

Sorry for my English, I hope you understand everything.

greetings

#66675 Copied

Eva Kemp

Support staff

May 28, 2015 at 16:41

Hello,

You need contact your host and ask them to increase memory_limit value. After that check the Checkout page and tabs.

Regards,
Eva Kemp.

#66727 Copied

Rodolfo

Participant

May 31, 2015 at 09:20

I contacted my hosting provider and have solved the problem that generated this error:

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 122880 bytes) in /web/htdocs/www.fiorinaedizioni.com/home/wp-content/plugins/woocommerce/includes/libraries/class-emogrifier.php on line 346

but the tab, in the page of a single product, still not working. But I realized that this is only true with regard to the variable products. In the case of simple products tabs working properly. If I disable the zoom effect in theme options -> page single product -> zoom effect, then the tab function.

Perhaps this particular behavior can help you understand where the problem lies.

greetings

#67174 Copied

Eva Kemp

Support staff

June 1, 2015 at 10:21

Hello,

We’re investigating the issue.
Once there is a result we’ll let you know.

Thank you.
Regards,
Eva Kemp.

#67253 Copied

Eva Kemp

Support staff

June 1, 2015 at 15:48

Hello,

The problem is you selected variations to show by default on a single product page editor.
We’ll fix it in the next theme update. Meanwhile you can remove default variations and just let your customers to select variations themselves when they want to buy a product.

Sorry for inconveniences.

Regards,
Eva Kemp.

#67345 Copied

Rodolfo

Participant

June 18, 2015 at 10:08

Good morning.
I made the last update of the template, but the problem persists. The tab pages with a single set of product variations default are not working. I realized that even if I set the tab type in left bar is not displayed correctly, lack of voices on the left. You can see in this issue:

https://www.dropbox.com/s/px61zwtucp98444/Schermata_001.png?dl=0

Greetings.

Please, contact administrator
for this information.

#70202 Copied Theme version: Woopress 2.0 WooCommerce version: 2.3.11

Eva Kemp

Support staff

June 18, 2015 at 16:37

Hello,

We’ve fixed the issue with tabs for variable products. Please clear browser cache and check.

Regards,
Eva Kemp.

#70309 Copied

Rodolfo

Participant

June 18, 2015 at 20:57

You’re right, sorry.
I deleted the browser cache and now everything ok.
Thank you.

Greetings.

#70347 Copied

Jack Richardson

Support staff

June 18, 2015 at 22:59

Hello,

You are welcome.

Best regards,
Jack Richardson.

#70357 Copied
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