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Blog – email notifications not working for comments

This topic has 4 replies, 2 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

aam1182

Member

May 27, 2015 at 21:49

Hi, I have checked all user/general/discussion email and settings and, while all is correct, comment notifications are not coming through through email. Please advise what to do, this function has not worked since installing your theme. Thank you

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3 Answers

Eva Kemp

Support staff

May 28, 2015 at 12:02

Hello,

Please check if notifications are sent with default WordPress theme.
If they are then please provide us with FTP and wp-admin panel credentials in private content.

Thank you.
Regards,
Eva Kemp.

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aam1182

Member

May 28, 2015 at 14:20

Thank you! Info is in private content

Please, contact administrator
for this information.

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Eva Kemp

Support staff

May 28, 2015 at 16:52

Hello,

I’ve checked the issue with default WordPress theme (Twenty Fifteen) and the issue persists there too.
You need check mail logs on a server at your hosting company.
There should be any notices if emails can’t be delivered.

Thank you.
Regards,
Eva Kemp.

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