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8 THEME SUPPORT FORUM INTRUSIVE POPUP MESSAGES

This topic has 6 replies, 2 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

  • Avatar: Jimbo
    Jimbo
    Participant
    May 28, 2015 at 22:19

    Hi,

    I have to say your constant pop ups on the support forum are very annoying, they constantly pop up on every page even if you tick the box not to show up again.

    The top notification in green can not be closed.

    I’m sure you guys could make this less intrusive and not constantly in our faces, makes for a bad browsing experience IMO.

    Just some feedback

    #66847 Copied
    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    May 29, 2015 at 08:47

    Hello,

    Pop up window and green message box can be closed on our side.
    Please clear your browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    #66898 Copied
    Avatar: Jimbo
    Jimbo
    Participant
    May 29, 2015 at 09:57

    I have cleared my browser cache several times, makes no difference Eva.

    Makes going on the support forums invasive with pop-ups

    #66917 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 29, 2015 at 10:45

    Hello,

    The issue may be caused by cookies that can’t be saved in your browser.
    We don’t have such problem on our side.
    Please read this article:
    https://support.hubris.net/knowledge_base/039.html

    Regards,
    Eva Kemp.

    #66931 Copied
    Avatar: Jimbo
    Jimbo
    Participant
    May 29, 2015 at 13:36

    No it’s not Eva

    #66967 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 29, 2015 at 15:59

    Hello,

    We created pop up window only on main page. It shouldn’t bother you anymore.
    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    #67027 Copied
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