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Update not working - by juanideas - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 9 years, 5 months ago ago by Jack Richardson

juanideas

Participant

June 3, 2015 at 15:28

Hi, i installed update themes, anda plugging, but i cant see my project. look all blank page.
can you help me?!!

when i log in in admin, i can see all the content by i can´t see any page.

Please, contact administrator
for this information.

#67854 Copied

8 Answers

Robert Hall

Support staff

June 3, 2015 at 15:57

Hello,

Please make backup of your site and we’ll try to reupload theme for you.
Also provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#67859 Copied

juanideas

Participant

June 3, 2015 at 20:55

ok. i´ll try to erase woothemes, and install again. becouse when i active Twenty Fifteen theme, work ok.
if this not work i write you.
thanks

#67951 Copied

juanideas

Participant

June 3, 2015 at 22:38

Hi, i tried installed again woopress themes, and remove all plugging, and still not work.
i made a back up. can you reupload it? my credencial go by prvate content
thanks!

Please, contact administrator
for this information.

#67967 Copied

Jack Richardson

Support staff

June 4, 2015 at 09:16

Hello,

Please provide us with FTP credentials (FTP host, FTP login, FTP password) in private content.

Best regards,
Jack Richardson.

#68026 Copied

juanideas

Participant

June 4, 2015 at 12:52

hi Jack, my ftp info (see private):

Please, contact administrator
for this information.

#68082 Copied

Jack Richardson

Support staff

June 4, 2015 at 14:19

Hello,

I have installed required plugins and now your site is working.
Please clear browser cache and check the site.

Best regards,
Jack Richardson.

#68105 Copied

juanideas

Participant

June 4, 2015 at 15:54

Muchs thanks!!!
best regards
juan

#68118 Copied

Jack Richardson

Support staff

June 4, 2015 at 16:31

Hello,

You are welcome!

Best regards,
Jack Richardson.

#68126 Copied
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