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Problem after updated V.2 - by jonology - on WordPress WooCommerce support

This topic has 16 replies, 2 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

jonology

Participant

June 15, 2015 at 18:28

My Website have some problem after updated to v.2

1 – My Homepage set to show feature product and best seller products but after updated images not show.

2 – logo shwcase plugin work well with v.1.5 but after updated I found only blank screen no image show.

3 – single product page, Images are vertically aligned with the same size , no small image anymore.

I think all question is a problem about carousel.but I don’t know How can I do.

Please help me solve this problem.
Thank you very much.

Please, contact administrator
for this information.

#69626 Copied Theme version: 2.0

15 Answers

Eva Kemp

Support staff

June 15, 2015 at 18:37

Hello,

We’re getting 403 Forbidden error when trying to access wp-admin panel.
What is the Authorization code that is asked on wp-login page?

Regards,
Eva Kemp.

#69630 Copied

jonology

Participant

June 15, 2015 at 18:49

ok.

Please, contact administrator
for this information.

#69636 Copied

Eva Kemp

Support staff

June 15, 2015 at 19:09

Hello,

Sorry, but we’re still getting this error http://storage2.static.itmages.com/i/15/0615/h_1434391637_5261893_44e829c6be.png .
Please check if there are any rules in .htaccess file or any restrictions on a server.

Regards,
Eva Kemp.

#69648 Copied

jonology

Participant

June 16, 2015 at 12:20

I already turn off “Stealth Login Page plugin”
Pleaae try again.
thank you.

#69783 Copied

Eva Kemp

Support staff

June 16, 2015 at 12:55

Hello,

Sorry, we’re still getting 403 error.
Please give us FTP credentials.

Regards,
Eva Kemp.

#69793 Copied

jonology

Participant

June 16, 2015 at 13:36

ok
Thank you so much.

Please, contact administrator
for this information.

#69806 Copied

jonology

Participant

June 16, 2015 at 14:13

1.bestseller and feature product image disappear (home page)

2.logo showcase plugin image disappear (home page)

3.single product page no small image

4.and menu problem

Thank you very much.

#69809 Copied

Eva Kemp

Support staff

June 16, 2015 at 15:51

Hello,

Unfortunately we can’t log in to wp-admin panel.
Please check if there are any restrictions on a server. Did you close access for different IP addresses except of yours?
Please check it.

Thank you.
Regards,
Eva Kemp.

#69830 Copied

jonology

Participant

June 17, 2015 at 14:09

i’ve contact my host already and they said you can access to my wp-admin right now.

Please, contact administrator
for this information.

#70012 Copied

Eva Kemp

Support staff

June 17, 2015 at 16:11

Hello,

Now images on single product pages are shown fine. Please check. I’ve enabled option “Enable slider for gallery images” in Theme Options > Single Product Page.

Also please update all required plugins https://www.8theme.com/download-plugins/ as we can’t connect via FTP.

Regards,
Eva Kemp.

#70052 Copied

jonology

Participant

June 17, 2015 at 16:22

Thank you for your help of single product page.
I already updated plugin , but still have problem in homepage.

Please, contact administrator
for this information.

#70055 Copied

jonology

Participant

June 17, 2015 at 17:35

Everything look ok right now.
Every problem was solved.
only new little problem is “out of stock” banner in product carousel.(at my homepage)

#70090 Copied

Eva Kemp

Support staff

June 17, 2015 at 18:53

Hello,

The problem is caused by one of your plugins. Please disable them one by one to find it out.

Regards,
Eva Kemp.

#70103 Copied

jonology

Participant

June 18, 2015 at 10:20

It’s worked.
thank you for your help.
Very impressed of your support.

#70207 Copied

Eva Kemp

Support staff

June 18, 2015 at 10:32

Hello,

You’re welcome.

Regards,
Eva Kemp.

#70214 Copied
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