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Blanco – Product image is huge & no zoom feature

This topic has 16 replies, 4 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

Megann

Participant

June 16, 2015 at 20:08

I am having trouble with my product image and the zoom feature. I had to update everything (plugin wordpress, woocommerce, and the Blanco theme with the recent woocomerce update/hacks) and now when I go to the individual product pages the image is huge. I can’t find what wrong and if I go to media and edit/just scale the image it doesn’t re-size or scale in the zoom feature.

Please, contact administrator
for this information.

#69877 Copied

15 Answers

Jack Richardson

Support staff

June 17, 2015 at 10:51

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#69971 Copied

Megann

Participant

June 23, 2015 at 20:47

I sent you the ftp and wp login did you get them, and if so are there any updates or news on those issues?

Please, contact administrator
for this information.

#71142 Copied Theme version: Blanco

Eva Kemp

Support staff

June 24, 2015 at 11:39

Hello,

Your FTP and wp-admin credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#71265 Copied

Megann

Participant

June 25, 2015 at 23:38

Here it is….

Please, contact administrator
for this information.

#71717 Copied

Jack Richardson

Support staff

June 26, 2015 at 08:52

Hello,

Please provide us with correct WP Dashboard credentials as well.

Thank you.
Best regards,
Jack Richardson.

#71760 Copied

Megann

Participant

June 26, 2015 at 21:04

Wp…

Please, contact administrator
for this information.

#71956 Copied

Jack Richardson

Support staff

June 29, 2015 at 14:39

Hello,

I’ve reactivated your plugins and images are showing fine now.
Please clear browser cache and check.

Best regards,
Jack Richardson.

#72187 Copied

Megann

Participant

July 2, 2015 at 17:37

Hi Jack,

I cleared my cache and cookies but when I went to the website it is now throwing a 500 internal service error. I have not logged in to the site since you have worked on it.

#72870 Copied

Jack Richardson

Support staff

July 2, 2015 at 17:54

Hello,

500 internal service error is related to server configuration. You need contact your hosting provider support regarding it.

Best regards,
Jack Richardson.

#72874 Copied

Megann

Participant

September 8, 2015 at 19:46

Hi Jack,

I updated my WordPress and WooCommerc (I didn’t update the theme) and the zoom feature went large again. Can you tell me which files those are under and/or how to fix it so I don’t have this keep happening. What can I do or not when I update this site. Please help me again.

#85501 Copied Theme version: Blanco 3.1 WooCommerce version: WooCommerce 2.4.6

Jack Richardson

Support staff

September 9, 2015 at 07:14

Hello,

Please give us correct WP Dashboard credentials.
Also you need to update the theme to the latest version 3.3.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#85535 Copied

Megann

Participant

October 1, 2015 at 16:47

Okay I got everything updated

Please, contact administrator
for this information.

#90824 Copied

Eva Kemp

Support staff

October 1, 2015 at 18:51

Hello,

I’ve reactivated the plugins and the issue has disappeared.
Please clear browser cache and check.

Regards,
Eva Kemp.

#90855 Copied

Megann

Participant

July 25, 2017 at 18:36

Hi Eva,

I tried to go start a new question on the forum, but it wouldn’t let me so I have come back to my old support question. I just updated my Blanco theme to the new version 3.6.2 – July 17, 2017 and now my product images are not filling the entire image box on the horizontal product page? They are scaled smaller, but when I hover over them with the zoom feature they fill the entire box. I have made sure all the plugins and everything is updated, but not sure how to fix this.

Here is an example of what I mean:
http://www.solematesinc.com/product/frye-erica-stud-oxford/

Meg

#168712 Copied Theme version: Blanco WooCommerce version: 3.6.2 – July 17, 2017
Rose Tyler

Support staff

July 27, 2017 at 09:49
Hello,

You can go to WooCommerce > Settings > Products > Display > Image Size and set correct image size for the images. This post will help you to find out what size is ok for you https://docs.woocommerce.com/document/fixing-blurry-product-images/ After that install and activate Regenerate Thumbnails plugin and regenerate all the thumbnails (Tools > Regenerate thumbnails > All)
Or
add this code in custom css:
```
.single-product  .product_layout_horizontal .product-images .main-image {text-align:center;}
.single-product .product_layout_horizontal .product-images .main-image img {display:inline-block;}
```
Regards
#168846 Copied
Tagged: blanco, image, product, templates, woocommerce, wordpress, zoom
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