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Changing payment method is disables - by santipm

This topic has 14 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Jack Richardson

santipm

Participant

June 20, 2015 at 00:13

When changing payment method, the template goes into a state where desabilitada stays and takes 3-5 second handle page

My page encinadejabugo.com

configuration host

212.48.78.170 http://www.encinadejabugo.com
212.48.78.170 encinadejabugo.com

Please, contact administrator
for this information.

#70562 Copied Theme version: 2.6.3 WooCommerce version: 2.3.11

13 Answers

Robert Hall

Support staff

June 20, 2015 at 08:16

Hello,

Could you please clarify with more details what exactly you want to do and show us screenshots?

Also please update theme to the latest version.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#70586 Copied

santipm

Participant

June 20, 2015 at 10:59

It is best to purchase a product and change the payment method to see the effect of what I mean.It remains on standby for 4 seconds

I try to attach screenshots

My page encinadejabugo.com

configuration host

212.48.78.170 http://www.encinadejabugo.com
212.48.78.170 encinadejabugo.com

On other pages I noticed that the change is instantaneous

I try to attach screenshots

https://www.dropbox.com/s/4ohzch5y3s5xd2o/Captura%20de%20pantalla%202015-06-20%20a%20las%2011.47.47.png?dl=0

https://www.dropbox.com/s/6l8pjq8bd8s0cu5/Captura%20de%20pantalla%202015-06-20%20a%20las%2011.53.01%20%282%29.png?dl=0

#70591 Copied

Eva Kemp

Support staff

June 22, 2015 at 10:13

Hello,

We see such page when your configuration host is written:
http://storage4.static.itmages.com/i/15/0622/h_1434964301_7867853_b71cb23cb9.png

Please give us correct url and wp-admin/FTP credentials.

Regards,
Eva Kemp.

#70690 Copied

santipm

Participant

June 22, 2015 at 10:21

configuration host

212.48.78.170 http://www.encinadejabugo.com
212.48.78.170 encinadejabugo.com

I’ve put three times this

#70695 Copied
Eva Kemp

Support staff

June 22, 2015 at 11:03
Hello,

When the host is written we’re redirected to this link http://www.encinadejabugo.com/default.aspx . Is it correct url?
When I try to open the link http://www.encinadejabugo.com/index.php it gives 404 error:
http://storage4.static.itmages.com/i/15/0622/h_1434967121_2680873_156798223f.png

When I check the site IP it’s the one I wrote in my hosts file:
```
ping encinadejabugo.com
PING encinadejabugo.com (212.48.78.170) 56(84) bytes of data.
64 bytes from www.encinadejabugo.com (212.48.78.170): icmp_seq=1 ttl=51 time=60.7 ms
64 bytes from www.encinadejabugo.com (212.48.78.170): icmp_seq=2 ttl=51 time=63.4 ms
```
Please clarify how to access your site.

Regards,
Eva Kemp.
#70702 Copied
santipm

Participant

June 22, 2015 at 11:26

http://www.encinadejabugo.com is the URL with host

212.48.78.170 http://www.encinadejabugo.com
212.48.78.170 encinadejabugo.com

Thanks

#70713 Copied

Jack Richardson

Support staff

June 22, 2015 at 12:55

Hello,

Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

Best regards,
Jack Richardson.

#70733 Copied

santipm

Participant

June 23, 2015 at 08:30

I give you data from a test server that the same applies. Thanks

Try the upgrade, but nothing

Please, contact administrator
for this information.

#70948 Copied

Eva Kemp

Support staff

June 23, 2015 at 14:33

Hello,

We can’t log in to wp-admin panel. Please check the credentials and provide us with correct url to WP panel.

Regards,
Eva Kemp.

#71033 Copied

santipm

Participant

June 23, 2015 at 14:50

I can not believe you, you put the host??? the new config host……

Please, contact administrator
for this information.

#71040 Copied

Jack Richardson

Support staff

June 23, 2015 at 16:27

Hello,

I’ve checked the Checkout page and it works fine, just freezes for some time when switching payment methods, but it’s not an issue. If you check the page with default WordPress theme (Twenty Fifteen, for example) you’ll see the same behavior.
Please test it.

Best regards,
Jack Richardson.

#71068 Copied

santipm

Participant

June 23, 2015 at 16:53

But I do not want that behavior, desire to be instant, not have to make any calls AJAX. On other pages with WooCommerce it is instant. The more often you change the longer it takes.

Thanks

#71073 Copied

Jack Richardson

Support staff

June 23, 2015 at 17:10

Hello,

The problem is caused by one of your 3rd-party plugins. When I disabled all of them except of Woocommerce there wasn’t such behavior. So please deactivate your plugins one by one to find what is causing the issue.

Best regards,
Jack Richardson.

#71082 Copied
Tagged: best selling woocommerce themes, changing payment method, disabling payment method, easy payment solutions, online shopping security, secure payment options, woocommerce security
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