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Help after upgrading to the latest WordPress 4.2, content disappears

This topic has 2 replies, 2 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

rgocer

Participant

June 20, 2015 at 17:42

Dear 8theme, I am having problems with Blanco theme after upgrading to the new wordpress 4.2. Presently I need to do 12 updates, and I am on stand-by because if I do an upgrade, my massive website doesn’t go back to original. I thought it was a problem with the plugins, so I deactivate them and one by one start to add them back, but it didn’t work.

I’ve already tried many times, and I end up going back to my host to reset to an old back-up so my website returns to normality, but then the updates are on hold.

I am clue-less on what to do, why it is so complicated?

Please help!

#70604 Copied Theme version: Blanco

1 Answer

Eva Kemp

Support staff

June 22, 2015 at 11:05

Hello,

Did you update the theme and the plugins?
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#70703 Copied
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