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Classico – Visual Composer testimonials widget doesn't work

This topic has 26 replies, 6 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

  • Avatar: themadguru
    Robert
    Participant
    June 27, 2015 at 23:39

    Hello

    After a fresh install of Classico (theme variant 1), I wanted to replace the existing text in the Parallax section of the Home page with client testimonials.

    After creating 3 or 4 testimonial posts, and adding the widget, nothing is displayed at all.

    Note: I’ve refreshed the browser cache and Cloudflare’s cache, but still doesn’t work.

    Advice needed please? I have used Visual Composer for testimonials on other Themeforest themes without any issues.

    #72024 Copied
    25 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    June 29, 2015 at 08:12

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #72071 Copied
    Avatar: ravish
    Ravish Singla
    Participant
    July 6, 2015 at 19:21

    Having the same issue of “Testimonials widget” working (placed in visual composer). Also, i am having trouble working with the product “Swap Image” feature, using “[8Theme] Products” widget, even though I have set Hover image for the specific product (Product Edit > [8Theme] Product options > Hover image)

    Please, contact administrator
    for this information.
    #73495 Copied Theme version: Classico 1.2 WooCommerce version: 4.2.2
    Avatar: Robert Hall
    Robert Hall
    Support staff
    July 6, 2015 at 19:33

    Hello @Ravish Singla,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    #73496 Copied
    Avatar: ravish
    Ravish Singla
    Participant
    July 6, 2015 at 19:36

    Please find the details below..

    Please, contact administrator
    for this information.
    #73497 Copied
    Avatar: themadguru
    Robert
    Participant
    July 6, 2015 at 19:46

    Sorry for delay. Site is offline now, will upload to development server in due course and provide private access soonish.

    #73498 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    July 7, 2015 at 11:16

    Hello @Ravish Singla,

    Please provide us with FTP credentials as well.

    Regards,
    Eva Kemp.

    #73639 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    July 7, 2015 at 11:17

    Hello @themadguru,

    Ok, looking forward to your reply.

    Regards,
    Eva Kemp.

    #73640 Copied
    Avatar: ravish
    Ravish Singla
    Participant
    July 8, 2015 at 19:32

    Sorry for the delay in response. Please find the provided details.

    Please, contact administrator
    for this information.
    #74080 Copied Theme version: Classico 1.2 WooCommerce version: 4.2.2
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2015 at 08:14

    Hello @Ravish Singla,

    I’ve edited the file theme-functions.php and replaced the code $file_path = $_SERVER['DOCUMENT_ROOT'] . $file_path['path']; with $file_path = $_SERVER['APPL_PHYSICAL_PATH'] . $file_path['path']; because your physical path for files differs from document_root path. Please cleat browser cache and check images swapping.

    Sorry, but I don’t see Testimonials in the home page editor.
    Please provide us with the correct link.

    Thank you.
    Best regards,
    Jack Richardson.

    #74142 Copied
    Avatar: ravish
    Ravish Singla
    Participant
    July 9, 2015 at 08:22

    Thanks for solving the Product’s Swap image issue. The Testimonial widget is placed on Homepage > Pre-footer area > Right side (http://dev.officialsolutions.in/) & is managed from Admin > Static Blocks > Pre Footer.

    #74146 Copied Theme version: Classico 1.2 WooCommerce version: 4.2.2
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2015 at 08:59

    Hello @Ravish Singla,

    We’ll fix the issue with Testimonials widget in the next theme update. Meanwhile you can use Post Grid or Posts Slider element in Visual Composer editor and select “testimonials” for “post type”.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    #74164 Copied
    Avatar: ravish
    Ravish Singla
    Participant
    July 9, 2015 at 09:15

    Thank you Jack, I will manage the Testimonial widget. Thanks for your quick support.

    #74169 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 9, 2015 at 13:37

    Hello @Ravish Singla,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #74281 Copied
    Avatar: kaha
    kaha
    Participant
    August 15, 2015 at 00:17

    I just did the update and am still not able to display the testimonials widget.
    I also tried the Posts slide as suggested above and neither works for me 🙁
    It’s on my home page.

    Please, contact administrator
    for this information.
    #80203 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    August 17, 2015 at 08:15

    Hello @kaha,

    Your wp-admin panel shows blank page. Please check it and provide us with FTP credentials.

    Regards,
    Eva Kemp.

    #80315 Copied
    Avatar: themadguru
    Robert
    Participant
    September 5, 2015 at 21:36

    The testimonials widget started working again for me after an upgrade to Classico v1.3.

    However, when I’m using it with a background image behind the testimonials text, the text shows up with a white background over the image. I don’t want that. The styling is not suitable for my needs.

    I also want to be able to change the font, colour and size. How can I alter the testimonial widget text?

    I need some advice how to alter the appearance please? Where to start?

    #84853 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 7, 2015 at 11:27

    Hello @themadguru,

    Please provide us with wp-admin panel credentials in private content.

    Best regards,
    Jack Richardson.

    #85005 Copied
    Avatar: kaha
    kaha
    Participant
    September 13, 2015 at 20:37

    I just did another update and still can’t see the testimonials. Any suggestions?
    Thanks,

    #86466 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    September 14, 2015 at 08:44

    Hello @kaha,

    Please provide us with FTP credentials.
    Did you make any changes in the theme files?
    Also please update Woocommerce plugin.

    Regards,
    Eva Kemp.

    #86531 Copied
    Avatar: kaha
    kaha
    Participant
    September 14, 2015 at 16:03

    Hi I have not done any updates beyond what you did for getting the map to show on my contact page.
    I just updated the woocommerce.

    Please, contact administrator
    for this information.
    #86693 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 14, 2015 at 16:12

    Hello @kaha,

    FTP credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    #86698 Copied
    Avatar: kaha
    kaha
    Participant
    September 15, 2015 at 17:48

    Ok, they should work now.

    #87093 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    September 16, 2015 at 08:35

    Hello @kaha,

    The problem was caused by Fusion Core plugin. I’ve disabled it and testimonials are shown now.
    Please check.

    Regards,
    Eva Kemp.

    #87177 Copied
    Avatar: kaha
    kaha
    Participant
    September 16, 2015 at 14:22

    Ah perfect! Now I just got to style them. Thanks a ton for your help!

    #87284 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 14:25

    Hello @kaha,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #87286 Copied
  • Viewing 26 results - 1 through 26 (of 26 total)

The issue related to '‘Classico – Visual Composer testimonials widget doesn't work’' has been successfully resolved, and the topic is now closed for further responses

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