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Plugin is eating up memory, causing 500 error

This topic has 9 replies, 5 voices, and was last updated 9 years, 4 months ago ago by Jack Richardson

Princeps

Participant

June 30, 2015 at 13:17

Hi,

I installed only the WPML plugins and the plugins that came with the theme. I don’t know which plugin causes my WordPress website to crash. What can I do?

Thanks!

Please, contact administrator
for this information.

#72375 Copied Theme version: Version: 1.4 WooCommerce version: Version 2.3.11

8 Answers

Robert Hall

Support staff

June 30, 2015 at 13:25

Hello,

As I see site working fine now.
Also we recommended you to update theme and plugins to the latest version.
Don’t forget to make backup site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#72378 Copied

Princeps

Participant

June 30, 2015 at 14:24

Hi,

I udpdated verything, theme and plugins, but the website still crashes, and the hosting provider says that it is a plugin that eats all the memory .

Please, contact administrator
for this information.

#72385 Copied Theme version: Version: 1.4 WooCommerce version: Version 2.3.11

Eva Kemp

Support staff

June 30, 2015 at 15:17

Hello,

You haven’t updated all plugins. Please download the latest versions https://www.8theme.com/download-plugins/ and update them.
Also from your error log I see that memory errors were on 29-Jun, but not today.
Also now your site is working fine. Are still experiencing memory issues?

Regards,
Eva Kemp.

#72403 Copied

Stan Russell

Participant

June 30, 2015 at 15:22

Hello,

please update Ultimate Addons for Visual Composer, WPBakery Visual Composer, Revolution Slider to the latest versions. You can download the latest plugin versions here: http://www.8theme.com/download-plugins/

Regards,
Stan Russell.

#72404 Copied

Princeps

Participant

June 30, 2015 at 15:39

Hi Stan, Hi Eva,

Thank you for your great support!!

I just had a 500 Internal Server Error. The hosting-provider said it is because a plugin is chewing memory and killing my WordPress site. I updated all the plugins, I don’t know why the Ultimate Addons for Visual Composer and the WPBakery Visual Composer updates doesn’t display progress.

#72407 Copied

Eva Kemp

Support staff

June 30, 2015 at 16:22

Hello,

I’ve updated Visual Composer plugin.
Soon we’ll upload new version of Ultimate VC Addons plugin to this page https://www.8theme.com/download-plugins/ and you’ll be able to download it.

Regards,
Eva Kemp.

#72415 Copied

Princeps

Participant

July 2, 2015 at 12:11

Ok. Great. Thanks!!

#72804 Copied

Jack Richardson

Support staff

July 2, 2015 at 12:24

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#72809 Copied
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Plugin is eating up memory, causing 500 error

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