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500 Internal Server Error - by Princeps - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

Princeps

Participant

July 6, 2015 at 09:19

Hi! I deactivated and deleted all the plugins, and reinstalled only the plugins the theme needs, and my site crashes every 10 minutes. What is happening? Can you help me?

Thanks!

Please, contact administrator
for this information.

#73263 Copied Theme version: WooPress Child WooCommerce version: Version 2.3.11

8 Answers

Eva Kemp

Support staff

July 6, 2015 at 10:38

Hello,

There is an error in your error_log file:
PHP Fatal error: Out of memory (allocated 62652416) (tried to allocate 26 bytes) in /home/outletparchet/public_html/wp-includes/plugin.php on line 207

You need ask your host to increase memory_limit value.

Regards,
Eva Kemp.

#73290 Copied

Princeps

Participant

July 6, 2015 at 12:05

Hi. My host said that my memory is already 400M, and that I have a problem with a plugin that eats the memory. I deactivated and deleted all the plugins, and I installed only the plugins that the theme needs, and the website crashed again. I don’t know what to do next, I love the theme and I want to use it. I used Blanco on another website on the same server, and I never had this error.
Thanks!

#73342 Copied

Eva Kemp

Support staff

July 6, 2015 at 13:31

Hello,

I’ve set memory_limit in wp-config.php file as well.
Please clear browser cache and check your site again.

Regards,
Eva Kemp.

#73370 Copied

Princeps

Participant

July 6, 2015 at 14:58

Hi Eva,
My site just crashed again. In CPANEL I have this notification: Virtual Memory Usage 452.2 / 512 MB
. Physical Memory Usage 461.5 / 400 MB

#73388 Copied

Princeps

Participant

July 6, 2015 at 15:04

http://outletparchet.ro/wp-content/uploads/2015/07/cpanel.png

#73393 Copied

Eva Kemp

Support staff

July 6, 2015 at 16:12

Hello,

Please try to disable all 3rd-party plugins and keep only the required ones for the theme and WPML plugins. After that check your site.

Thank you.
Regards,
Eva Kemp.

#73424 Copied

Princeps

Participant

July 6, 2015 at 16:42

Hi Eva,
I deactivated all 3rd-party plugins and deleted them . My website is ok now. Thank you for your AWESOME support!!!

#73442 Copied

Eva Kemp

Support staff

July 6, 2015 at 18:47

Hello,

You’re welcome.

Regards,
Eva Kemp.

#73484 Copied
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