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Listing all products when selecting a category in the backend

This topic has 13 replies, 3 voices, and was last updated 9 years, 4 months ago ago by digital.zen

digital.zen

Participant

July 7, 2015 at 07:57

Hello, when I try to sort by a category in the back-end through the woocommerce products page it load all products in the store, instead of just the one category I chose to list. I have 7k products and everytime I try to just browse a single category in the back-end I have to wait for all 7k products to load. I tried changing the amount of products loaded in the screen options and that is set for 20 products at a time, but it loads every product and not just the first 20.

If I change the template to another stock template it only loads the category I chose and does not list all the products in products back-end. How can I fix this? Thank you.

Please, contact administrator
for this information.

#73567 Copied Theme version: 2.8.1 WooCommerce version: 2.3.11

12 Answers

Eva Kemp

Support staff

July 7, 2015 at 08:45

Hello,

Did you make any changes in the theme files? Please provide us with FTP credentials.

Thank you.

Regards,
Eva Kemp.

#73587 Copied

digital.zen

Participant

July 7, 2015 at 21:50

Hello, I believe the only files I messed with are the .css files. Other than those I don’t believe I’ve altered any other files.

Please, contact administrator
for this information.

#73792 Copied

Eva Kemp

Support staff

July 8, 2015 at 12:25

Hello,

Could you please be more specific what .css files you modified?
Is it custom.css or other files?

Regards,
Eva Kemp.

#73915 Copied

digital.zen

Participant

July 8, 2015 at 19:45

Hello, I have not done anything custom, except for the custom.css that I am aware of. And adding a couple lines to increase memory and force ssl in the admin in the wp-config.php file. Other than that it is pretty much stock.

#74082 Copied

Eva Kemp

Support staff

July 9, 2015 at 11:58

Hello,

Did you change FTP credentials?
We can’t connect to your server now.
Please check login details.

Regards,
Eva Kemp.

#74225 Copied

digital.zen

Participant

July 9, 2015 at 19:42

Hello, sorry about that I upgraded the security on the ftp. I have included the updated login credentials.

Please, contact administrator
for this information.

#74363 Copied

digital.zen

Participant

July 9, 2015 at 20:27

Hello, here is updated info. For some reason the password shows amp; which is not part of the password.

Please, contact administrator
for this information.

#74367 Copied

Eva Kemp

Support staff

July 10, 2015 at 13:33

Hello,

As shown in phpinfo now you have memory_limit set to 256M. Please ask your host to change it to 1024M and check products filter then.

Thank you.
Regards,
Eva Kemp.

#74508 Copied

digital.zen

Participant

July 11, 2015 at 01:46

Hello, will upgrading the memory keep the filter from displaying all products on the whole store? I am not running out of memory, the template is listing every product when going into a sub category in the backend. If I change to another template it works correctly by showing just that sub-categories product list, but if I use legenda it lists all the products and not just the category I selected?

I will upgrade the memory, but I don’t think thats the problem as I don’t get any out of memory errors. Thank you and I appreciate your help on this matter.

#74603 Copied

Jack Richardson

Support staff

July 11, 2015 at 09:04

Hello,

There may be lack of memory using our theme and also you have a lot of products that may cause the issue. So please try to increase memory_limit and check filter after that.

Best regards,
Jack Richardson.

#74651 Copied

digital.zen

Participant

July 11, 2015 at 14:13

Hello, now it just loads for a couple minutes and goes to a white screen. I believe it is trying to load all 7000 products when it should only be loading 100 or less for the category I chose to filter it. If I switch themes, the products load up almost instantaneous for any category I chose in the filter. I really like this theme and would like to get it working. Thank you.

#74670 Copied

digital.zen

Participant

July 11, 2015 at 15:45

Hello, I decided to do some experimentation and installed another theme from you guys. I installed the IDStore theme which I purchased in the past and it seems to load the products fine when selecting a category on the back-end. I am not sure why the other template does not work and I like it, but I need to be able to filter by category. Any suggestions? Thank you.

#74672 Copied
Tagged: backend, category, listing, products, templates, woocommerce, wordpress
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Listing all products when selecting a category in the backend

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