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Product tabs not working after update - by dpac56

This topic has 10 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

dpac56

Participant

July 16, 2015 at 08:35

Hi,

I just updated the Woopress theme & the product tabs have stopped working both in layout & functionality. Earlier they used to be horizontal but are now vertically stacked. Also clicking on them leads to nothing.

Please check, giving my credentials below:

Thanks.

Please, contact administrator
for this information.

#75497 Copied

9 Answers

Stan Russell

Participant

July 16, 2015 at 10:07

Hello,

we have checked your site – product page tabs are displayed and working correct:

Do you still have problems with product tabs?

Regards,
Stan Russell.

#75520 Copied

dpac56

Participant

July 16, 2015 at 12:54

Hi Stan,

That is weird – your pic is showing them working correctly, but I am still having problems on multiple browsers & devices. Please see this link https://drive.google.com/file/d/0B3g58lrhnlSNckFsZ2lRXzN3Y0U/view?usp=sharing

Thanks.

#75547 Copied

Stan Russell

Participant

July 16, 2015 at 13:38

Hello dpac56,

please specify – what Operating System and browsers are you using to test your site?
We have tested your site in Chrome, Firefox and Opera in different screen sizes and everything worked correct.

Regards,
Stan Russell.

#75560 Copied

dpac56

Participant

July 16, 2015 at 15:42

Hi Stan,

So far I have tested on Mac OS X Yosemite (Chrome & Safari). Also Linux Mint (Firefox & Chrome) and iOS Chrome & Safari.

The result is the same each time with tabs not working since update. The tabs alignment is wrong, & clicking on anything still only shows the Product Description.

Thanks.

#75571 Copied

Jack Richardson

Support staff

July 16, 2015 at 16:03

Hello,

Unfortunately we still can’t replicate the issue with tabs. They are working properly on our side.
Please update all required plugins https://www.8theme.com/download-plugins/ .
Are your browsers up to date?

Best regards,
Jack Richardson.

#75576 Copied

dpac56

Participant

July 21, 2015 at 08:11

Hi Jack,

This is a very peculiar problem that I am still not able to solve. Since our last mail, the tabs are now working fine on Safari, both in alignment and function. However, in Chrome they are now aligned fine but clicking them does nothing.

Not sure on why this issue is.

Thanks

#76131 Copied

Eva Kemp

Participant

July 21, 2015 at 11:42

Hello,

Please check if your browser is updated. Also you may reinstall the browser and check your site after that.
Also try to clear DNS cache:
https://www.whatsmydns.net/flush-dns.html

Regards,
Eva Kemp.

#76184 Copied

dpac56

Participant

July 21, 2015 at 12:22

Hi Eva,

Thanks – clearing the DNS cache did indeed solve the issues.

Best regards.

#76195 Copied

Eva Kemp

Participant

July 21, 2015 at 13:51

Hello,

You’re welcome.
Glad the issue has been fixed.

Regards,
Eva Kemp.

#76212 Copied
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