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Checkout Not working? - by Piercesd - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

Piercesd

Participant

July 20, 2015 at 19:39

Hello,
The theme is no longer allowing my customers to finalize payment and finish checking out.

Please, contact administrator
for this information.

#76081 Copied Theme version: 1.8 WooCommerce version: 2.3.11

3 Answers

Eva Kemp

Support staff

July 20, 2015 at 20:32

Hello,

Are you getting any errors on the Checkout page?
Please show us a screenshot of the issue.

Regards,
Eva Kemp.

#76089 Copied

Piercesd

Participant

July 20, 2015 at 21:56

No errors, the checkout page fades, as it normally does, but does not do anything afterwards. On the backend, the orders appear to be waiting for payment, and then switch to cancelled.

#76102 Copied

Eva Kemp

Support staff

July 21, 2015 at 10:17

Hello,

Please check if the issue persists with default WordPress theme (Twenty Fifteen, for example). This is Woocommerce configuration and you have to contact their support team.

Regards,
Eva Kemp.

#76147 Copied
Tagged: checkout, fix issue, not working, solve problem, templates, woocommerce, wordpress
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