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Your support-forum is not very userfriendly

This topic has 5 replies, 3 voices, and was last updated 9 years, 3 months ago ago by peter4576

peter4576

Participant

July 23, 2015 at 08:52

Hi guys

I purchased WooPress. Fine. But when I need support I need to log in and navigate to supportforum, and THEN onto the RIGHT supportforum (WooPRess). From THERE I can go to Topics started and from THERE I can find the active cases.

Why dont you add this to “my account”?? SO I can create a new ticket right from my account and also overview open or latest added tickets?

I mean like, now that you dont want to use Ticksy I think you should try and come up with some more userfriendly solution…

#76638 Copied

4 Answers

GraffitixSlam

Participant

July 24, 2015 at 17:57

I agree. It’s also difficult to navigate from one topic to another – there is no quick button to return to the WooPress specific forum – I have to go to Our Support > Support Forums > WooPress every time. Makes it difficult when I am having multiple issues to efficiently search for a solution to my problem.

#76925 Copied

peter4576

Participant

July 27, 2015 at 21:48

And also answers appears on bottom of the threats and not on top which is kinda unlogical 🙂

#77339 Copied

Eva Kemp

Support staff

July 28, 2015 at 09:54

Hello,

The forum is based on WordPress configuration. We used WordPress because it’s very handy and it’s well known for our customers.
As you know a lot of forums have replies posted at the bottom, and not at the top. Also this is not a ticket system where replies display can be configured.

Thank you.
Regards,
Eva Kemp.

#77401 Copied

peter4576

Participant

August 2, 2015 at 13:35

Well… but that does not make it any better..

You guys are the developers 🙂 You fix things

#78132 Copied
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Your support-forum is not very userfriendly

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