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Problems with woocommerce - by kazehaya - on WordPress WooCommerce support

This topic has 12 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

kazehaya

Participant

August 3, 2015 at 12:55

Hello there,

Im having a problem when i try to buy a product with a stock of 3 and i want to order a number larger then the setting stock for example 4 or 8.

It then gets stuck on the loading screen (popup).

See the private content for more info.

Please, contact administrator
for this information.

#78234 Copied Theme version: 2.0 WooCommerce version: 2.3.13

11 Answers

Robert Hall

Support staff

August 3, 2015 at 14:22

Hello,

Please navigate to Dashboard->Products->Edit product->Inventory and change Stock Qty.
See screenshot: http://prntscr.com/80becn

Regards,
Robert Hall.

#78256 Copied

kazehaya

Participant

August 3, 2015 at 15:25

Hello,

And how does this solve my problem??

The problem is that when you want to order a product number that is higher then your stock it just wont work!

The solution your giving is not a solution to fix the problem in general since the problem still exist when you order 5 or more when the stock is 4.

Regards,

#78278 Copied

Eva Kemp

Support staff

August 3, 2015 at 16:38

Hello,

Try to disable Ajax “Add to Cart” option in Theme Options > Single Product Page and check stock status after that.

Regards,
Eva Kemp.

#78300 Copied

kazehaya

Participant

August 4, 2015 at 14:05

Hello,

This is just a function that is not working.
Why don’t you solve it instead?

I know that i can turn off ajax add to cart, but i don’t want that. Instead i want it to be fixed so i can use it.

Thanks in advance!

#78475 Copied

Eva Kemp

Support staff

August 4, 2015 at 14:31

Hello,

We’ll fix this bug in the next theme update.
Meanwhile we recommend you to disable Ajax “Add to Cart” option in Theme Options to resolve the issue temporarily.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#78480 Copied

kazehaya

Participant

August 20, 2015 at 08:32

Hi Eva,

You have told me to solve it in the next theme update, however the problem still exists.
Can you update me on this issue?

#81181 Copied

Eva Kemp

Support staff

August 20, 2015 at 11:41

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#81224 Copied

kazehaya

Participant

August 20, 2015 at 12:13

Hello,

Please see my private content 🙂

Please, contact administrator
for this information.

#81237 Copied

Jack Richardson

Support staff

August 20, 2015 at 12:37

Hello,

I’ve updated woo.php file, but product will be added to cart and Cart page will show the message that number of that product is limited.

Best regards,
Jack Richardson.

#81244 Copied

kazehaya

Participant

August 26, 2015 at 09:39

I’m fine with the fix, however it could be better, maybe fix it in the next theme update? 🙂
Can i update the theme now to 2.1 or will i loose the file you edited?

And how can i update it? do i need to delete the parent theme and re-upload it? cant seem to find how to do it.

Greetings,

#82331 Copied

Eva Kemp

Support staff

August 26, 2015 at 12:01

Hello,

You can update the theme as shown in our tutorial:

(it’s for Legenda theme but the process is the same).

Don’t forget to create back up of your files and database before starting update process!

Copy woo.php file in the directory wp-content/themes/royal/framework to your desktop, and reupload it after the theme update.

Regards,
Eva Kemp.

#82397 Copied
Tagged: problems, solution, support, themes, troubleshooting, woocommerce, wordpress
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