Return to previous page

Problems with images and tags in woocommerce

This topic has 9 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

ebookman

Participant

August 13, 2015 at 10:18

I’ve encountered a strange error with the admin side of Woocommerce product pages. If I try to add product gallery images it sort of freezes on the following popup window – I can select an image from the media library but clicking “Add to gallery” button does nothing. Clicking upload files link likewise does nothing and I can in fact not even close the entire popup window!

Also on the edit product page it seem I can not add to or view the tags for the product. All of these things works well for ordinary posts but not at all for Woocommerce products.

I have updated both woocommerce (there’s now a message saying Your theme (WooPress – 8theme WordPress theme) contains outdated copies of some WooCommerce template files”) and added WPML but I’m not sure which one of these things might be the culprit.

I’ve tried with both Chrome and Firefox so I think it’s safe to assume this is not a browser issue, and on the front end of the site everything seems normal.

#79818 Copied Theme version: 2.3 WooCommerce version: 2.4.3

8 Answers

ebookman

Participant

August 13, 2015 at 10:40

Small update: looking at the Javascript console in Chrome it seems I get the error “Uncaught TypeError: Cannot read property ‘getRelatedTab’ of undefined” when I try to click the add to gallery button. Clicking the X in the top right corner of the popup window yields the same error.

#79825 Copied

Eva Kemp

Support staff

August 13, 2015 at 11:17

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#79839 Copied

ebookman

Participant

August 13, 2015 at 11:27

Okay, here you go. It definitely seems related to WPML Multilingual CMS because if I deactivate that plugin it works again.

Please, contact administrator
for this information.

#79842 Copied

Eva Kemp

Support staff

August 13, 2015 at 12:06

Hello,

Please provide us with FTP credentials as well.

Regards,
Eva Kemp.

#79859 Copied

ebookman

Participant

August 13, 2015 at 13:02

Ah yes, sorry – here you go.

Please, contact administrator
for this information.

#79870 Copied

Jack Richardson

Support staff

August 13, 2015 at 14:51

Hello,

The same problem persists with default WordPress theme, activate Twenty Fifteen theme and check it yourself.
You should contact WPML support regarding this issue. Sorry.

Best regards,
Jack Richardson.

#79899 Copied

ebookman

Participant

August 13, 2015 at 15:08

Ok, I’ll do that.

#79904 Copied

Jack Richardson

Support staff

August 13, 2015 at 15:50

Hello,

Thank you. Let us know if further assistance is required.

Best regards,
Jack Richardson.

#79918 Copied
Viewing 9 results - 1 through 9 (of 9 total)