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4.0 IDStore questions - by Billy - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

Billy

Participant

August 18, 2015 at 18:27

Dear Jack Richardson,

Thank you so much for your previous help with my IDStore theme. I updated the theme to the IDStore 4.0 version.

It seems to be working fine for the most part. There are two things that I can’t seem to get working properly. Could you take a look at them for me?

1- I am not able to get any of the footer widgets to show or have access to them in WP control Panel/Appearance/Widgets

2- Product menu not showing up on product pages side bar. Ex.
http://www.lacg.net/product-category/sheet_music/solos-a-d/

Thanks again for your time!

Kind Regards!
Billy Arcila

Please, contact administrator
for this information.

#80844 Copied Theme version: IDStore 4.0 WooCommerce version: 2.4.4

9 Answers

Jack Richardson

Support staff

August 19, 2015 at 08:36

Hello,

I’ve tried to connect with provided FTP login details but received the error “530 Login authentication failed”.
Please reset FTP credentials and then check from your side before you send them to us.
Thank you.

Best regards,
Jack Richardson.

#80894 Copied

Billy

Participant

August 19, 2015 at 09:11

Dear Jack Richardson,

Sorry for the trouble. I have created a new ftp account. Please try this one. It worked for me using filezilla.

if you have trouble, could you remove the ftp. from the host name and see if then it works?

Thanks so much and please let me know if you continue having the error message.

Billy

Please, contact administrator
for this information.

#80912 Copied

Billy

Participant

August 19, 2015 at 09:14

Jack, I just noticed what is happening…

your “Private Content” box is changing some of the characters of the password…..

#80914 Copied

Billy

Participant

August 19, 2015 at 09:18

Please try this password. I have simplified it.

Please, contact administrator
for this information.

#80915 Copied

Jack Richardson

Support staff

August 19, 2015 at 14:40

Hello,

I’ve checked this issue with default WordPress theme “Twenty Fifteen” and there are no available widgets in Appearance > Widgets menu. It means that it’s non-theme related problem. In this case you need to contact WordPress support or search a solution on their support forum.

Best regards,
Jack Richardson.

#80977 Copied

Billy

Participant

August 19, 2015 at 18:07

Hi Jack Richardson,

Thanks you so much for all the work you did on the site. I will contact WP to see if I can find out the widget issue.

Will the changes you just made just now be erased if I update to WP 4.3 or any do any other updates?

Thanks so much!
Billy

#81062 Copied

Jack Richardson

Support staff

August 19, 2015 at 18:24

Hello,

We strongly recommend to make full site backup (files and database) before any updates. It will help you to restore your site if something goes wrong.

Best regards,
Jack Richardson.

#81072 Copied

Billy

Participant

August 19, 2015 at 19:01

will do.
Thank you!

#81082 Copied

Jack Richardson

Support staff

August 19, 2015 at 19:16

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#81089 Copied
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