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Slow Site Loading - by jumcc87 - on WordPress WooCommerce support

This topic has 35 replies, 4 voices, and was last updated 10 years, 5 months ago ago by Robert Hall

jumcc87

Participant

June 30, 2014 at 01:23

Hello

At the moment my site is taking very slow to load, about 8 seconds. I’ve done all that I can to speed it up. Removed plugins unnecessary, i signed up for a cdn and applied it from http://www.maxcdn.com/ with is a monthly fee. I also had this message from them ‘wp-admin/admin-ajax.php, that file is not needed to be loaded on all pages, since its only needed when you are loged in to your admin backend and it takes about 1.5s to be loaded’ however I would need you to help me with that. I have also increased wordpress memory with my host.

It is still so slow. At one point yesterday (as you will see from my previous posts) it wasn’t even loading, just a white page.

I have read on your legenda forum that you had some site speed issues. Is this the same with the leader?

Can you please help speed up the load time? 8 seconds is just too slow.

Thank you

Please, contact administrator
for this information.

#8303 Copied

34 Answers

Eva Kemp

Support staff

June 30, 2014 at 08:09

Hello,

Did you check the site load with default theme? Is it loading faster?
The problem may be caused by some plugins you’re using. Try to disable them and check if the site speed increases.

Regards,
Eva Kemp.

#8315 Copied

jumcc87

Participant

June 30, 2014 at 08:14

Ok , I will try that quickly. In the meantime are you able to make the changes with ajax as above?

#8317 Copied

jumcc87

Participant

June 30, 2014 at 08:28

Hi Eva

I just tried it with Mystile theme from woothemes and it was much much faster.

#8320 Copied

Eva Kemp

Support staff

June 30, 2014 at 08:38

Hello,

As I’ve advised you try to disable some plugins to see if it speeds the site loading. Especially pay attention to “jetpack” plugin. Check the site with the disabled plugin.

Regards,
Eva Kemp.

#8324 Copied

jumcc87

Participant

June 30, 2014 at 09:09

Hi Eva, I will try that. However – the site was fine with a different theme? What do you suggest the reason is for this?

Also, regarding the adminajax file, are you able to disable this where not needed as I asked above?

Many thanks

#8331 Copied

jumcc87

Participant

June 30, 2014 at 09:17

I just deactivated jetpack and cleared the cache. No considerable improvement. The support at maxcdn upon inspection said it was the admin ajax and instagram that was slowing the site down the most.

#8332 Copied

Eva Kemp

Support staff

June 30, 2014 at 09:24

In this case we recommend you to create a ticket at http://support.8theme.com/ and our specialists will look into this issue more deeply.

Regards,
Eva Kemp.

#8336 Copied

jumcc87

Participant

June 30, 2014 at 09:37

Ok, can you tell me how long the response time is for a ticket. I did not get a reply last time. How is my site speed on your end?

#8338 Copied

Jack Richardson

Support staff

June 30, 2014 at 09:56

Hello,

Technical support responds within 48 hours after application receipt.

Regards,
Jack Richardson

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Eva Kemp

Support staff

June 30, 2014 at 10:03

Our techs will reply on the ticket during 48 hours.
Your site loading takes approximately 7 sec on my side.

Please describe your problem in the ticket and wait for an answer from our engineers.
Thank you.

Regards,
Eva Kemp.

#8340 Copied

jumcc87

Participant

June 30, 2014 at 10:03

Ok the site seems to get slower by the day hmm, i haven’t had much luck. Now when i click to the next page of products it is loading the new page half way down. I had this problem previously but the page loaded at the bottom and you were able to help me.

Obviously with an ecommerce store this is not good at all as the customer misses the first row of products. Can you please look at this for me?

#8341 Copied

jumcc87

Participant

June 30, 2014 at 10:05

I have put in a support ticket. 7 seconds really is not good, especially when I am paying for clicks at the moment

#8342 Copied

jumcc87

Participant

June 30, 2014 at 10:06

Also above, next page of products is loading in the middle of the page as mentioned above, this the customer misses the first row of products. i dont know why this has just happened again, i have not touched any code.

#8343 Copied

Eva Kemp

Support staff

June 30, 2014 at 10:32

I’ve just tested the products pages and they are loading fine. Is it happening in some other browser as well?

Regards,
Eva Kemp.

#8346 Copied

jumcc87

Participant

June 30, 2014 at 10:39

I don’t know what’s happened now, did you make any changes? Now when you click to the next page it loads at the bottom? In IE and Chrome.

#8347 Copied

jumcc87

Participant

June 30, 2014 at 10:42

Chrome it is middle of the page, when you push the number at the bottom to get to the next page. IE it is the bottom of the page. Can you please fix this.

Are these issues something I’m doing?? I’m happy to take responsibility but all I’ve made changes to is a couple of css fonts and sizes?

#8348 Copied

Eva Kemp

Support staff

June 30, 2014 at 10:46

I didn’t make any changes.
To avoid all misunderstandings and misconfiguration we recommend you to proceed with the current conversation in your ticket as some tech may work on it.

Regards,
Eva Kemp.

#8349 Copied

jumcc87

Participant

June 30, 2014 at 10:50

This is ridiculous. 48 hours for this? You were able to fix this issue before. What is going on with this? I cant keep having these issues. Who knows how many customers have left the site because of such slow loading times and such. I’m going to have to change my theme which is going to cost me time and money

#8350 Copied

Eva Kemp

Support staff

June 30, 2014 at 11:22

We’re very sorry for such inconveniences, but this issue needs to be investigated by our engineers. So you have to wait for their reply in the ticket.
Thank you for understanding.

Regards,
Eva Kemp.

#8351 Copied

jumcc87

Participant

July 1, 2014 at 13:21

No word from support. I am really fustrated. Can you tell me what files you changed when you stopped the next page of products loading at the middle or bottom of the page. When i activated child theme i might have lost them. I did ask you what files you changed but maybe you forgot this change.

#8452 Copied

jumcc87

Participant

July 1, 2014 at 13:23

That’s a really bad problem – you miss haldf the products. I am having complaints that products are not on my site that I have advertised, because of this.

I don’t know how long support takes to fix a problem. You were able to do this in about 10 minutes it seemed last time.?

#8453 Copied

Eva Kemp

Support staff

July 1, 2014 at 13:54

Hello,

I didn’t make any changes on your site to stop products loading at the middle or bottom of the page.
Perhaps a specialist who are working on your ticket made some modifications.
You should receive an answer within the day.
Please wait a little.

Thank you.

Regards,
Eva Kemp.

#8455 Copied

jumcc87

Participant

July 1, 2014 at 14:04

Yes, I had this same problem before and you or Jack were able to fix it for me quite quickly.

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Eva Kemp

Support staff

July 1, 2014 at 14:07

Could you please provide us with the topic link where you were helped with that problem?
Thank you.

Regards,
Eva Kemp.

#8459 Copied

jumcc87

Participant

July 1, 2014 at 14:18

https://www.8theme.com/topic/reviews-comments-removal/page/2/

You said it was a theme bug, but were then able to fix it for me.

#8461 Copied

Eva Kemp

Support staff

July 1, 2014 at 14:51

Hello,

We’ve replaced /* Ajax Filter */ script in themes/theleader/js/etheme.js file. You can check it there as now it has correct code.

Regards,
Eva Kemp.

#8465 Copied

jumcc87

Participant

July 1, 2014 at 21:34

Hello Eva

I don’t know what was supposed to happen with that change but the page still loads at the bottom of the products, the theme is still slow, and now I am getting the complaint from customers that there is an ajax error when they try to use the contact form.

I have not heard back from technical support regarding my ticket like you previously said I would.

At this point what do I do? I can’t take the site down to work on a new theme because I have customers. I am paying a lot per day to send people there.

I just want a solution.

Julia

#8487 Copied

jumcc87

Participant

July 2, 2014 at 07:10

I disbaled ajax filter in theme options and that has fixed the issue of my page loading in the middle. It has also fixed the back navigation from going to homepage. The only issue i have is site speed now.

#8501 Copied

Eva Kemp

Support staff

July 2, 2014 at 08:08

Hello,

We’re glad you managed to fix one of the problems.
We’re very sorry you have to experience such troubles. Your ticket is being worked on and you’ll receive a reply very soon.

Regards,
Eva Kemp.

#8510 Copied
Tagged: best, loading, site, slow, speed, themes, woocommerce
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