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Password Reset Emails Not Sending - by theabhig

This topic has 6 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

theabhig

Participant

August 31, 2015 at 22:10

Hi

On my website, when someone tries to renew their password no emails are being sent.
I have tried disabling all plugins, and also tried WP SMTP installation method but neither worked.

All of the other WooCommerce emails are being sent fine, password reset is the only one that seems to be not sending.

Theme and Woocommerce are both latest version as of today.

I’ve browsed the forum but didn’t see a solution. I have included my FTP details as private content.

Look forward to hearing from you,

Thanks

Abhi

Please, contact administrator
for this information.

#83490 Copied

5 Answers

Jack Richardson

Support staff

September 1, 2015 at 10:53

Hello,

We can’t connect to FTP account, there is an error:
Response: 421 Home directory not available – aborting

Please check it and provide us with WP Dashboard credentials too.

Best regards,
Jack Richardson.

#83598 Copied

theabhig

Participant

September 6, 2015 at 12:57

Hi Jack
Thanks for your reply.

Ahh I see I sent you the wrong directory FTP details.

Updated details added in private content.

Please, contact administrator
for this information.

#84883 Copied

Eva Kemp

Support staff

September 7, 2015 at 08:34

Hello,

I tried to restore password to my gmail address and the email was delivered successfully:
http://storage1.static.itmages.com/i/15/0907/h_1441610995_3312936_a9a14eedd3.png

Try to check logs for email address where emails should be sent.
Sorry, but I don’t see any issues from our end.

Regards,
Eva Kemp.

#84933 Copied

theabhig

Participant

September 7, 2015 at 08:52

Hi Eva

Thanks for your reply.

The password reset email doesn’t work from the domain.com/my-account/lost-password/ page, which is what most of my customers would use. Direct link in private content.

Could you please test from there and see if that works for you still. I have tried it from that link with 3 different accounts and 3 different email addresses and it doesn’t send any email.

You may need to reset your password as we were in the middle of a brute force attack earlier this morning when you first set up your registration on the site.

Thanks

Abhi

Please, contact administrator
for this information.

#84938 Copied

Eva Kemp

Support staff

September 7, 2015 at 09:48

Hello,

To restore password I used domain.com/my-account/lost-password/ page and the email was delivered to my mail account.
Try to check Spam folder in your mail client too.

Regards,
Eva Kemp.

#84957 Copied
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