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Contact Form – Error while ajax request

This topic has 13 replies, 4 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

sande410

Participant

September 11, 2015 at 22:27

The contact form is not working correctly. Anything I do, it is giving me this error: Error while ajax request

I have deactivated all the plugins and the issue remains.

Please, contact administrator
for this information.

#86367 Copied

12 Answers

sande410

Participant

September 14, 2015 at 18:06

Please F/U. Thank you.

#86748 Copied

Jack Richardson

Support staff

September 15, 2015 at 09:44

Hello,

Sorry for a delay.
Please try to send emails via SMTP using one of these plugins:
https://wordpress.org/plugins/easy-wp-smtp/
https://wp-ecommerce.net/easy-wordpress-smtp-send-emails-from-your-wordpress-site-using-a-smtp-server-2197
https://wordpress.org/plugins/wp-smtp/

Best regards,
Jack Richardson.

#86923 Copied

sande410

Participant

September 15, 2015 at 21:30

It will be really helpful if you tell me what these plugins are for–I have absolutely no clue how to proceed with your vague instructions.

I installed this plugin: https://wordpress.org/plugins/easy-wp-smtp/

So what’s next? Contact form still is not working — has same error….

Does the contact form and live chat use the same plugin? Because live chat contact form isn’t working as well.

#87128 Copied

Eva Kemp

Support staff

September 16, 2015 at 09:45

Hello,

Chat isn’t working because you didn’t write email address in settings, go to Chat Console in wp-admin panel > Options > General Settings > “Where should offline messages go?”.

The problem with contact for caused by https links you wrote in Settings > General for Site Name. I’ve changed them to http and contact form is working now.

Please clear browser cache and check.

Regards,
Eva Kemp.

#87205 Copied

sande410

Participant

September 16, 2015 at 18:20

Thank you!
How can I modify the contact form? For example, change the name of the input areas? Also, I would like to modify the email’s format that is sent to the recipient after form is submitted. Thank you.

#87360 Copied

Robert Hall

Support staff

September 16, 2015 at 18:43

Hello,

You can change it in wp-content/themes/woopress/framework/shortcodes.php file on line 237 and 244.

Regards,
Robert Hall.

#87366 Copied

sande410

Participant

September 17, 2015 at 19:52

I never want to edit my parent theme in case your theme updates. That said, I have downloaded the file “shortcodes.php” from parent them and uploded it under child theme (woopress-child/framework/shortcodes.php) but no luck. I used the same directory as parent but no luck. I even uploaded it in the root and no changes are seen.

Please advise.

#87679 Copied

Eva Kemp

Support staff

September 17, 2015 at 20:25

Hello,

I’ve added the code for contact form to functions.php file in the child theme.
Please check Contact page now.

Regards,
Eva Kemp.

#87693 Copied

sande410

Participant

September 17, 2015 at 22:16

Thanks! Does that I mean I can delete the shortcode.php within the child theme?

#87714 Copied

Eva Kemp

Support staff

September 18, 2015 at 07:18

Hello,

You’re welcome.

Yes, you can delete shortcode.php within the child theme.

Regards,
Eva Kemp.

#87768 Copied

sande410

Participant

September 18, 2015 at 22:54

Thank you for confirming!

#88043 Copied

Jack Richardson

Support staff

September 19, 2015 at 09:24

Hello,

You’re welcome.

Best regards,
Jack Richardson.

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