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Warning… - by Jens - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

Jens

Participant

September 14, 2015 at 19:59
Hi, every once in a while I get this message:
```
Warning: getimagesize(): php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /home/getajour/public_html/bling/wp-content/themes/classico/framework/theme-functions.php on line 172

Warning: getimagesize(http://bling.getajour.dk/wp-content/uploads/Roedmgetajour.png): failed to open stream: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /home/getajour/public_html/bling/wp-content/themes/classico/framework/theme-functions.php on line 172

Warning: getimagesize(): php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /home/getajour/public_html/bling/wp-content/themes/classico/framework/theme-functions.php on line 173

Warning: getimagesize(http://bling.getajour.dk/wp-content/uploads/logosticky2mini.png): failed to open stream: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /home/getajour/public_html/bling/wp-content/themes/classico/framework/theme-functions.php on line 173
```
It happens when I do a refresh of the page after some minor adjustments to the page, e.g. change of font in the options or css change in global settings.

When I then make another refresh the warning disappears?
#86790 Copied
9 Answers

Eva Kemp

Support staff

September 14, 2015 at 20:20

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#86800 Copied

Jens

Participant

September 16, 2015 at 10:28

Here

Please, contact administrator
for this information.

#87219 Copied

Eva Kemp

Support staff

September 16, 2015 at 11:41

Hello,

You created empty FTP account. Please give us permissions to access public_html folder.

Regards,
Eva Kemp.

#87238 Copied

Jens

Participant

September 16, 2015 at 16:30

Sorry, try now. Same credentials.

#87332 Copied

Eva Kemp

Support staff

September 17, 2015 at 12:50

Hello,

I’ve checked your site and wp-admin panel, and haven’t seen any warnings. Could you please be more specific how we can replicate the issue?

Thank you.
Regards,
Eva Kemp.

#87522 Copied

Jens

Participant

September 17, 2015 at 13:16

I’m afraid not. It happens from time to time. As I wrote, when I do a refresh it goes away. Maybe you knew certain setups which indicates a possible error.

But thanks for looking into it. I’ll give you a message when it again appears, if.

Regards Jens

#87536 Copied

Eva Kemp

Support staff

September 17, 2015 at 14:01

Hello,

We recommend you to update the theme to the latest version 1.3.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#87553 Copied

Jens

Participant

September 20, 2015 at 08:28

Hi Eva, okay I’ll update asap.
Cheers
Jens

#88151 Copied

Jack Richardson

Support staff

September 21, 2015 at 07:11

Hello,

Ok, looking forward to your reply.

Thank you.

Best regards,
Jack Richardson.

#88183 Copied
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