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Visual Composer Icon Endless Spinning - by antmarweb

This topic has 10 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

antmarweb

Participant

September 17, 2015 at 16:25

I purchased this software a few days ago. Everything is installed and updated. However, when saving my work, the Visual Composer icon continues to spin and save nothing.

This is my second attempt at getting support from you guys in the past 2 days. What do I need to do to get the proper attention/support I need?

I’m beginning to lose my patience…

Thanks,
Anthony.

#87613 Copied Theme version: 2.4 WooCommerce version: 2.4.6

9 Answers

Eva Kemp

Support staff

September 17, 2015 at 18:54

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Eva Kemp.

#87646 Copied

antmarweb

Participant

September 18, 2015 at 03:00

My WordPress login or FTP to my webhost?

#87729 Copied

Eva Kemp

Support staff

September 18, 2015 at 07:19

Hello,

We need your FTP login details (to your webhost): FTP host, FTP username, FTP password.

Thank you.
Regards,
Eva Kemp.

#87769 Copied

antmarweb

Participant

September 18, 2015 at 16:24

I waited what felt like forever, so I posted again.. Here is the post. He still has not replied.. I added my WP login in priv.

Hi Rob,

I have no problem taking screenshots of what’s going on here, but how do I get them to you? I don’t see an upload button anywhere on this page.

As long as the product works I really don’t care to get auto updates directly from the author. But I would like to remove that “Please activate your copy of the Ultimate Addons for Visual Composer to get update notifications, access to support features & other resources!” bar. What do you suggest?

I included my WP login in private. Recap: Try to add an image to the sample page I created and save it. You will see in the upper left corner VC spins and doesn’t save. I just tried it. Let me know.

Thanks!

Please, contact administrator
for this information.

#87987 Copied

Eva Kemp

Support staff

September 18, 2015 at 16:32

Hello,

Thank you for your WP credentials, but we need your FTP login details (to your webhost): FTP host, FTP username, FTP password.

Thank you.
Regards,
Eva Kemp.

#87991 Copied

antmarweb

Participant

September 18, 2015 at 16:36

OK, FTP info is in Priv.

Please, contact administrator
for this information.

#87992 Copied

Eva Kemp

Support staff

September 18, 2015 at 16:42

Hello,

Please clear browser cache and check Visual Composer editor now.

Regards,
Eva Kemp.

#87994 Copied

antmarweb

Participant

September 18, 2015 at 16:44

Cool. Ty. I see the images in there now, please tell me what you did. I also need to remove that sidebar, where do I do that? Did not see it in the widgets area. Thx.

#87995 Copied

Eva Kemp

Support staff

September 18, 2015 at 17:11

Hello,

I reuploaded the file vc.php in wp-content/themes/woopress/framework directory.
To remove sidebar go to Pages > edit your home page and select “Without Sidebar” in “Sidebar Position” field on the right side of the editor.

Regards,
Eva Kemp.

#88002 Copied
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