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Products page is homepage and won't display

This topic has 9 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Jack Richardson

lisamarie

Participant

September 18, 2015 at 13:34

Hello,
My website’s homepage is no longer showing. I have the products page as my homepage with a sidebar of categories. The top menu bar shows both Home and Shop highlighted and everything else below is blank.

Sincere thanks

Please, contact administrator
for this information.

#87927 Copied

8 Answers

Jack Richardson

Support staff

September 18, 2015 at 13:42

Hello,

Please update the theme to the latest version.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#87935 Copied

Stan Russell

Participant

September 18, 2015 at 13:55

Hello,

we have disabled all third-party plugins and your site become displayed correct:

Please disable all third-party plugins and enable them one by one to find which is causing problems.

Regards,
Stan Russell.

#87942 Copied

lisamarie

Participant

September 21, 2015 at 19:35

ok thank you I will investigate this. In the meantime. I have followed the above video and used FileZilla to update blanco theme. I also saved the settings but when I go the the blanco theme in the wordpress dashboard, it is showing v.3.2 instead of what the new file version is which is 3.3? i am using wpe commerce.

sincere regards,

Please, contact administrator
for this information.

#88388 Copied

Jack Richardson

Support staff

September 22, 2015 at 11:09

Hello,

We can reupload theme files for you.
Please provide us with FTP credentials and create a back up of your site.

Best regards,
Jack Richardson.

#88559 Copied

lisamarie

Participant

September 23, 2015 at 22:05

That would be much appreciated Jack,

thank you very much

Lisa-Marie

Please, contact administrator
for this information.

#88936 Copied

Jack Richardson

Support staff

September 24, 2015 at 10:49

Hello,

I’ve updated the theme to 3.3 version.
Please check now.

Best regards,
Jack Richardson.

#89026 Copied

lisamarie

Participant

October 5, 2015 at 17:36

Hello Jack,
So I have tried the website and a few days later it started happening again. I started to disable the plugin and got this

Fatal error: Call to undefined function add_shortcode_param() in /home/kingofro67/public_html/wp-content/plugins/orbit/orbit.php on line 31

Now I can’t access any page at all and then whenI click on something it gives me that error?

sincere thanks
Lisa-Marie

Please, contact administrator
for this information.

#91462 Copied

Jack Richardson

Support staff

October 6, 2015 at 08:50

Hello,

As I see your site is working fine and there are no errors (see the screenshot http://prntscr.com/8o9tl2 ). Please clear browser cache and check your site.

Best regards,
Jack Richardson.

#91618 Copied
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