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Visual Composer icon spins in upper left corner and you can't save the changes.

This topic has 15 replies, 4 voices, and was last updated 9 years ago ago by Jack Richardson

robertlangius

Participant

September 23, 2015 at 03:23

I am having trouble with Visual Composer. After I add an image to one of my pages it will not save the changes. The icon just spins in the upper left corner.

I searched this problem in the support database and it looks like support has copied vc.php into the themes directory and then cleared browser cache and problem was fixed.

Where can I get the vc.php file?

Thanks,
Robert Langius

#88717 Copied Theme version: 2.4 WooCommerce version: 2.4.7

14 Answers

Jack Richardson

Support staff

September 23, 2015 at 09:42

Hello,

Please provide us with FTP credentials in private content.

Best regards,
Jack Richardson.

#88779 Copied

robertlangius

Participant

September 23, 2015 at 16:06

Here are the FTP credentials.

Robert Langius

Please, contact administrator
for this information.

#88861 Copied

Robert Hall

Support staff

September 23, 2015 at 16:19

Hello,

Please try to add and save image now.

Regards,
Robert Hall.

#88868 Copied

robertlangius

Participant

September 23, 2015 at 16:24

Robert,

Working correctly! Thanks.

Was this anything that I could have fixed on my end?

Robert Langius…

#88874 Copied Theme version: 2.4 WooCommerce version: 2.4.7

Robert Hall

Support staff

September 23, 2015 at 16:27

Hello,

I’ve edited vc.php file. This will be fixed in the next theme update.

Regards,
Robert Hall.

#88876 Copied

robertlangius

Participant

September 23, 2015 at 16:30

Ok. Thanks for the information!

Robert Langius…

#88878 Copied

Robert Hall

Support staff

September 23, 2015 at 17:04

Hello,

You’re welcome!

Regards,
Robert Hall.

#88885 Copied

Fantasia

Participant

September 24, 2015 at 12:46

Hello,

I have the same problem with saving images. Could you please help me?

Thanks,
Zsu

Please, contact administrator
for this information.

#89040 Copied

Robert Hall

Support staff

September 24, 2015 at 13:02

Hello @Fantasia,

The issue was fixed. Please check.

Regards,
Robert Hall.

#89043 Copied

Fantasia

Participant

September 24, 2015 at 13:21

Hello Robert,

thank you very much, it works perfectly!

Best regards,
Zsu

#89045 Copied

Fantasia

Participant

September 24, 2015 at 14:20

Hello,

now I have a new, similar problem: I can’t set background image for a row in parallax mode.
See screenshot.
Clicking to Add image button, nothing happens.

Thank you for your support,
Zsu

#89058 Copied

Jack Richardson

Support staff

September 25, 2015 at 10:12

Hello @Fantasia,

Sorry, but I can’t replicate the issue with background image.
Please provide us with a page link where you are experiencing the problem.

Best regards,
Jack Richardson.

#89226 Copied

Fantasia

Participant

September 28, 2015 at 16:14

Hello Jack,

The problem comes randomly, today I managed to set the parallax background at first, and then I reloaded my WordPress, and then I couldn’t change the pic. A few hours after it was good again, but on an other page wasn’t. Now I think this could be some error with my browser or I don’t know…
Sorry I can’t tell more exact informations, now I’ve managed to set all background I wanted, so I just hope this problem won’t come back again.

Thank you for your patience,
Zsu

#89903 Copied

Jack Richardson

Support staff

September 29, 2015 at 10:38

Hello @Fantasia,

Ok, please let us know if such problem occurs again.

Thank you.
Best regards,
Jack Richardson.

#90119 Copied
Tagged: icon, save changes, spins, templates, visual composer, woocommerce, wordpress
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