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Visual Composer Is not working with this theme

This topic has 9 replies, 2 voices, and was last updated 9 years, 1 months ago ago by Jack Richardson

jjsan220

Participant

October 3, 2015 at 09:06

Hello,

When I try to edit using Visual Composer the add element button is not working…it does not respond at all.

The screen is also showing all the options on the screen instead of waiting for you to click on the ad element or text button.

I’m using this theme on another website and it works perfectly fine there.

#91172 Copied Theme version: 2.5 WooCommerce version: 2.4.7

8 Answers

jjsan220

Participant

October 3, 2015 at 09:10

FYI…If I activate another theme such as twenty fifteen Visual Composer works…It just won’t work with this theme

#91173 Copied

Jack Richardson

Support staff

October 3, 2015 at 11:08

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#91176 Copied

jjsan220

Participant

October 3, 2015 at 11:37

Info provided below

Please, contact administrator
for this information.

#91180 Copied

Jack Richardson

Support staff

October 5, 2015 at 11:34

Hello,

The credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#91338 Copied

jjsan220

Participant

October 6, 2015 at 03:56

I’ve verified the credentials;

Please, contact administrator
for this information.

#91568 Copied

Jack Richardson

Support staff

October 6, 2015 at 09:30

Hello,

I’ve checked VC editor and “Add element” option is working fine:
http://storage8.static.itmages.com/i/15/1006/h_1444120151_5189074_2440db99c7.png

Please describe how we can replicate the issue.

Thank you.

Best regards,
Jack Richardson.

#91650 Copied

jjsan220

Participant

October 6, 2015 at 15:32

When I click on edit with VC it’s opens in Frontend however the add elements button is non responsive and all the elements are already displaying on the screen with a transparent background and they are also non responsive.

This URL will show you a print screen of what occurs: http://www.afstorefront.com/wp-content/uploads/2015/10/VC-Issues-print-screen-01.jpg

I can remain logged in and open another website (www.USAFStorefront.com) and have no issues with VC

#91810 Copied

Jack Richardson

Support staff

October 6, 2015 at 16:04

Hello,

Unfortunately I can’t replicate the issue you described. Please view the screenshot:
http://storage3.static.itmages.com/i/15/1006/h_1444143753_2703347_80167481db.png
I’ve checked the frontend editor in Chrome and Firefox browsers.
Is your browser up to date?

Please try to check it in another browser too.

Best regards,
Jack Richardson.

#91829 Copied
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