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Troubles after update the theme - by Fantasia

This topic has 15 replies, 5 voices, and was last updated 9 years ago ago by Eva Kemp

Fantasia

Participant

October 29, 2015 at 14:45

Hello,

I’ve updated my WooPress theme to 2.5, and also the plugins, and I have some troubles:

1. All of my pictures on my page “changed” their sizes. Till now, when I inserted a picture as a “Single Image” into a column (e.g. 1/4 width) using Visual Composer, it was the same width of the column, and it was responsible. Now it is shown in full size, or any other fixed sizes like medium or small, but not responsible, and pictures go below the text blocks.
Tried to make new rows and columns, but now I can’t insert a picture in the right way.

2. The WooCommerce plugin says that my Theme contains some out-of-date pages. I’ve checked the System Status and I’ve found this:
woopress/woocommerce/order/order-details.php version 2.3.0 is out of date. The latest version is 2.4.0.
Does it mean any problem for me?

3. Since the update, scrolling the page with mouse became very slow.

What should I do to fix these problems?

Thanks,
Zsu

Please, contact administrator
for this information.

#96761 Copied Theme version: WooPress 2.5. WooCommerce version: 2.4.8

14 Answers

Eva Kemp

Support staff

October 29, 2015 at 16:49

Hello,

You need delete the file wp-content/themes/woopress/vc_templates/vc_row.php. It’s removed in Woopress 2.5 version.

Also this file woopress/woocommerce/order/order-details.php needs to be removed.

Regards,
Eva Kemp.

#96815 Copied

Fantasia

Participant

October 29, 2015 at 16:59

Hello Eva,

I’ve deleted these files, but 1. and 3. problem still here 🙁

Regards,
Zsu

#96816 Copied

Eva Kemp

Support staff

October 29, 2015 at 17:50

Hello,

1. Please show a page where images are displayed incorrectly.

3. Try to disable 3rd-party plugins and check scrolling after that.

Regards,
Eva Kemp.

#96826 Copied

Fantasia

Participant

October 29, 2015 at 18:18

Hello Eva,

1.
http://www.freshmood-design.hu/shop/freshmood-scents/kamu-termek-tesztelni/
This is a fake product page to try how it works, and the bottom of the page tere is a static block inserted with three “Info Box” elements. The size of the icons is 150px (setting in the option panel of the boxes), and now it’s horrible big:

http://www.freshmood-design.hu/home/
And an other example with rows and columns I mentioned, this is the home page. There is a part with a photo of me in green clothes and a text block in the right. When I created it, the picture fit to the width of the column, it’s width was 1/3.

Both was good before the update. Anyway the problem is everywhere I inserted pictures using “single image”.

3. Tried to switch off all other plugins one by one, and all of them at the end (except the ones that come with the theme, of course) but it didn’t helped.

Regards,
Zsu

#96842 Copied
Eva Kemp

Support staff

October 29, 2015 at 21:03
Hello,

1. I’ve added this code in Global Custom CSS:
```
.aio-icon-component.style_2 .img-icon {
    width: 150px !important;
}
.wpb_single_image img {
  width: 100%;
}
```
Please check pages now.

3. Please check if the issue persists with default WordPress theme.

Regards,
Eva Kemp.
#96875 Copied
Radhika

Participant

October 30, 2015 at 12:18

Hi,

how to get update theme folder for “woopress”.

#96982 Copied Theme version: 1.4 WooCommerce version: 2.4.8

Jack Richardson

Support staff

October 30, 2015 at 14:09

Hello @Radhika,

Please watch the tutorial how to update theme:

(it’s for Legenda theme but the process is the same).

Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#97000 Copied

Fantasia

Participant

October 30, 2015 at 14:12

Hello Eva,

1. Problem solved, thank you very much!

3. Will the theme changing cause losts in my settings? Do I have to make a backup before it? Sorry for the question, I’m a beginner.

Thank you for your help,
Zsu

#97001 Copied

Stan Russell

Participant

October 30, 2015 at 14:50

Hello Fantasia,

The theme update affects only the theme files and do not influence the data base. But, to avoid any difficulties, please, do the backup of theme files and data base before any update.
If you have edited theme files – please move your customization to Child Theme
After update please navigate to Theme options and click on ‘Save settings’.

Regards,
Stan Russell.

#97010 Copied

Eva Kemp

Support staff

October 30, 2015 at 14:56

Hello @Fantasia,

Theme changing won’t affect your settings.
They will be saved.

There is no need to create back up just to switch the themes.

Regards,
Eva Kemp.

#97012 Copied

Fantasia

Participant

October 30, 2015 at 16:13

Hello,

changed the theme, scrolling is still slow…
BUT I tried to switch off plugins as you adviced earlier. I’ve switced off all, this time including the ones that belongs to the WooPress theme too, and switched on them one by one.
I found that Ultimate Addons for Visual Composer plugin makes the issue in both themes. This plugin was updated at the same time with the theme. Do you have any idea, how to solve this problem? Do the problem exist only for me, or other users noticed it too?

Thanks,
Zsu

#97039 Copied

Eva Kemp

Support staff

October 30, 2015 at 18:58

Hello @Fantasia,

If you have the same issue with default WordPress theme too then the problem is related to plugin.
Please take our apologies but we don’t provide support for 3rd-party plugins and for the plugins that are implemented in the theme.

We didn’t received such complaints from other clients.

You may ask the plugin authors about this problem:
http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments

Regards,
Eva Kemp.

#97067 Copied

Fantasia

Participant

October 30, 2015 at 19:38

Hello Eva,

thanks for all!

Regards,
Zsu

#97079 Copied

Eva Kemp

Support staff

October 30, 2015 at 19:59

Hello @Fantasia,

You’re welcome.

Regards,
Eva Kemp.

#97081 Copied
Tagged: theme, themes, troubleshooting, update, woocommerce, wordpress
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