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Variable products not showing options? - by SLK

This topic has 12 replies, 4 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

SLK

Participant

October 29, 2015 at 15:15

Hi there,

Variable products are not showing options with the woo commerce update? This is happening to existing products which were fine before the update. Not sure why this is happening and how to resolve.

Also, when it comes to renewing licences for WooCommerce Address Validation, do we just have to purchase again?

Please, contact administrator
for this information.

#96770 Copied Theme version: Version: 2.9.1 WooCommerce version: 2.4.8 |

11 Answers

SLK

Participant

October 29, 2015 at 15:27

Also, in the theme files, shouldn’t there be the license number for WooCommerce Address Validation – or do we have to purchase when this has run out?

#96775 Copied

Stan Russell

Participant

October 29, 2015 at 15:40

Hello SLK,

please provide us with admin credentials for your site in private content.
As ‘WooCommerce Address Validation’ is Woothemes product you need to contact them for license questions.

Regards,
Stan Russell.

#96782 Copied

SLK

Participant

October 29, 2015 at 15:43

Thanks, will contact woo-commerce.

Logins in private as requested.

Please, contact administrator
for this information.

#96784 Copied

SLK

Participant

October 29, 2015 at 15:57

Also, the products in drafts are mostly variables that we’ve had to take off because they weren’t showing up.

#96791 Copied

Jack Richardson

Support staff

October 29, 2015 at 16:17

Hello,

As I see options are shown:
http://storage7.static.itmages.com/i/15/1029/h_1446131787_1499018_30e7520bcc.png

Please clarify the issue with more details and show us screenshots.

Best regards,
Jack Richardson.

#96795 Copied

SLK

Participant

October 29, 2015 at 16:23

If you could have a look into this product – Vintage Glass Storage Jars

As the options aren’t showing. And if they do, the prices stay the same for each one. But in the backend, everything looks correct, the different prices are there.

Please, contact administrator
for this information.

#96803 Copied

Eva Kemp

Support staff

October 29, 2015 at 20:38

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#96866 Copied

SLK

Participant

October 30, 2015 at 13:21

Thanks, I have updated the theme and added back in the style.css files, footer etc, when I do this is says that the theme is the older version,i’ve updated the version text so all looks ok.

I am still having issues with the products. But have started creating the attributes through the dashboard >products >attributes – which seems to be working ok.

#96989 Copied

Jack Richardson

Support staff

October 30, 2015 at 15:56

Hello,

So is you issue resolved?

Best regards,
Jack Richardson.

#97034 Copied

SLK

Participant

October 30, 2015 at 16:10

Hi Jack,

Yes,as I have found another way to resolve the variation issue.

thanks for your help.

#97038 Copied

Eva Kemp

Support staff

October 30, 2015 at 19:24

Hello,

You’re welcome.

Regards,
Eva Kemp.

#97077 Copied
Tagged: options, showing, themes, variable products, woocommerce, wordpress
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