Name & categories length (product page) overlapping the nav item

This topic has 26 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Jack Richardson

  • Avatar: nuts
    nuts
    Participant
    November 3, 2015 at 13:05

    Well, in RU some of the expressions are longer than in ENG, thus i assume this leads to some overlaps in a theme.

    I’ve uploaded a new product with a long name and have some trouble with it
    http://prntscr.com/8yio3q

    25 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    November 3, 2015 at 15:48

    Hello,

    Please show a page where you have problem.

    Regards,
    Eva Kemp.

    Avatar: nuts
    nuts
    Participant
    November 3, 2015 at 16:34

    link

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    November 3, 2015 at 18:10

    Hello,

    Please try to use this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .back-history {
       right: -23px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: nuts
    nuts
    Participant
    November 3, 2015 at 18:19

    no result looks as it was

    Avatar: Eva
    Eva Kemp
    Support staff
    November 3, 2015 at 19:04

    Hello,

    Please also add this code:

    .page-heading .title {
       margin-top: 20px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: nuts
    nuts
    Participant
    November 3, 2015 at 19:16

    the gap btw the 1st line & the second is ok, but still the line to big & overlaps the nav link on right

    http://prntscr.com/8yn44z

    Avatar: Eva
    Eva Kemp
    Support staff
    November 3, 2015 at 19:22

    Hello,

    I don’t see such issue:
    http://storage6.static.itmages.com/i/15/1103/h_1446574684_1371077_4eabe52015.png

    What browser or device are you checking in?

    Regards,
    Eva Kemp.

    Avatar: nuts
    nuts
    Participant
    November 4, 2015 at 09:00

    tried both, Chrome & IE.

    in IE it’s a bit better, but not chrome at all

    Avatar: Eva
    Eva Kemp
    Support staff
    November 4, 2015 at 11:08

    Hello,

    I checked the page in Chrome and this is what I see:
    http://storage1.static.itmages.com/i/15/1104/h_1446631655_1932690_bafec543fb.png

    Please show us screenshots of the page from your side.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: nuts
    nuts
    Participant
    November 4, 2015 at 12:58

    i’ve tried reloading (ctrl F5) + cleared the chrome cash – no result

    http://prntscr.com/8ywe9d

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    November 4, 2015 at 13:46

    Hello,

    Please try to use this css code:

    .page-heading .title {
       width: 60%;
    }

    Regards,
    Eva Kemp.

    Avatar: nuts
    nuts
    Participant
    November 4, 2015 at 14:02

    Hooray! now it’s 2 lanes and the product name is fine!
    the css must be added to the “Custom CSS for desktop” or to “Global Custom”?

    BUT now the Home page is showing blanc, simply not loading. can’t figure out what influenced such a crash.

    Avatar: Eva
    Eva Kemp
    Support staff
    November 4, 2015 at 14:57

    Hello,

    Add that code to Custom CSS for desktop.
    What changes has the page stopped working after?

    Regards,
    Eva Kemp.

    Avatar: nuts
    nuts
    Participant
    November 4, 2015 at 15:09

    ok, so i did it correct.
    well, i just did the css codes and nothing more.

    can you have a look pls, may be it’s needed to check again smth on the front page as it was yesterday with the blocks needed to be re-created?

    Avatar: nuts
    nuts
    Participant
    November 5, 2015 at 09:47

    Eva, i finally got the idea what is wrong, seems to be the updated VC module.
    The problem occurs with 2 blocks – New & Featured products.

    when i delete the static block content, the main page loads as it should, but when re-creating them again, the page is down.

    Not sure if it’s a problem of the plugin, or can the custom css influence the work of the module?

    Avatar: nuts
    nuts
    Participant
    November 5, 2015 at 10:04

    UPDATE.
    tried various variations of static block settings & use – both tabs (NEW & Featured) are crashing, when there are more products than to fit 1 page. So when it comes to the point of necessity of the left – right arrows for the in-tab scrolling, this leads to a fault.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 5, 2015 at 10:45

    Hello,

    Please clarify with more details what you meant saying

    there are more products than to fit 1 page

    Also show us a screenshot for better understanding.

    Best regards,
    Jack Richardson.

    Avatar: nuts
    nuts
    Participant
    November 5, 2015 at 11:13

    Dear Jack, quite easy actually

    if i have more products that might fit 1 page, than a problem occurs.
    http://prntscr.com/8z93ji

    i’m talking about this section & scrolling arrows.

    Avatar: nuts
    nuts
    Participant
    November 6, 2015 at 07:11

    So, any suggestions what should i do?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 6, 2015 at 12:00

    Hello,

    Please take our apologies for the delay as we were investigating the issue.
    The problem was with the shortcode in product description (see the screenshot http://prntscr.com/8zmyfe). We will fix it in the next theme update.
    Meanwhile if you want to place information in product description you may use Visual Composer code as shown on the screenshot http://prntscr.com/8zmyws.
    Sorry for such inconveniences and thank you for understanding.

    Best regards,
    Jack Richardson.

    Avatar: nuts
    nuts
    Participant
    November 6, 2015 at 21:02

    Eeem, Jack it’s a bit unclear, why we are talking about the usage examples. My problem was on a main page with the slider with the NEW & Featured products tabs.

    actually now they seem to be back alive again, but the arrowns are overlapped by the borders of the tab area

    http://prntscr.com/8ztfan

    Avatar: nuts
    nuts
    Participant
    November 9, 2015 at 14:35

    up! 🙂

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 9, 2015 at 16:04

    Hello,

    1. In my previous post I described what caused the problem with product slider on main page: it’s the shortcode in product description as shown on the screenshot http://prntscr.com/8zmyfe.

    2. I’ve added the css code to Global Custom CSS section to show arrows:

    .carousel-area .owl-controls .owl-prev {
        left: -20px;
    }
    
    .carousel-area .owl-controls .owl-next {
        right: -20px;
    }

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: nuts
    nuts
    Participant
    November 9, 2015 at 17:16

    Oh, beg my pardon Richard, didn’t understand you correctly.
    Yes, it’s perfect.

    The problem is solved.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 9, 2015 at 18:04

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

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The issue related to '‘Name & categories length (product page) overlapping the nav item’' has been successfully resolved, and the topic is now closed for further responses

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