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Legenda chat console work only in admin - by lara_c_2

This topic has 16 replies, 4 voices, and was last updated 9 years ago ago by Eva Kemp

lara_c_2

Participant

November 7, 2015 at 10:19

Hello,
I purchased this theme and there is a trouble with the chat console. Only the administrator can see the chat console and when I assign another user as a chat operator or any other rule he cant see the chat on the dashboard. I am not sure if it is related to the plugin or the theme. I did contacted the plugin author but they refuse to help me and told me to contact the theme author.
One of the choices of the theme was the live chat, and it is very frustrating that no one can help… What should I do?
Thanks

#98246 Copied

15 Answers

Robert Hall

Support staff

November 7, 2015 at 11:11

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#98248 Copied

lara_c_2

Participant

November 7, 2015 at 13:34

Thanks for your replay !

Please, contact administrator
for this information.

#98256 Copied

lara_c_2

Participant

November 8, 2015 at 18:41

Hello i am sorry I just realize I dod not provide the link – here it is

Please, contact administrator
for this information.

#98332 Copied

Robert Hall

Support staff

November 9, 2015 at 11:11

Hello,

You’re using old theme and plugins versions. Please update them and check this issue.
Don’t forget to make backup of the site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#98396 Copied

lara_c_2

Participant

November 11, 2015 at 09:31

Hello,
Still dose not work. the other user can’t see the console chat..

#98802 Copied

lara_c_2

Participant

November 11, 2015 at 10:26

Ok, I figure it out where is the problem, but I dont know how to solve it.
Apparently when I add to a the chat operator the ‘manage option’ rule under capabilities, the chat console disappear. How to fix it? I need the user to be a chat operator and be able to edit some things but not as an admin.
Waiting for your replay
Thanks

#98815 Copied

Jack Richardson

Support staff

November 11, 2015 at 12:29

Hello,

Please refer to this article:
http://screets.com/i/forums/topic/view-chat-console-as-role-other-than-admin/

Also disable user roles plugins and check dashboard then.

Best regards,
Jack Richardson.

#98838 Copied

lara_c_2

Participant

November 11, 2015 at 16:44

Hello,
Thank you for your response, but I am very very frustrated. I cant get it fixed. I dont understand why it is so difficult, to get the plugin (that was included in the theme)to work correctly.
I cant get the the setting to be visible together with the chat. Why it is not working??? I tried disabling the rule plugin and I get even less possibilities for the other user. When I check in capabilities the ‘manage option’ the chat operator still cant see the console.
Please help me, this is really frustrating and taking forever. Nothing works.

#98902 Copied

Jack Richardson

Support staff

November 12, 2015 at 16:19

Hello,

I’ve disabled “User Role Editor” plugin and Chat console is shown now for the user “audricadmin”:
http://storage4.static.itmages.com/i/15/1112/h_1447341518_3995841_d163a8b339.png

Please check it.

Best regards,
Jack Richardson.

#99123 Copied

lara_c_2

Participant

November 13, 2015 at 00:19

Hello,
Thank you for replay. But that wasn’t my problem. The user admin had other privileges. I wanted the user admin to be able to edit pages, settings, products the revolution slider and some plugins. My problem was getting that user to be able to use the chat AND be able to edit some other things.
Maybe I wasn’t clear about my problem. That user MUST be able to work on the website AND be able to chat with clients,but NOT as superadministrator. HOW CAN I ACHIEVE THAT? because right now the user audricadmin is basically have no rules or other privileges.
I really hope to solve that once and for all and not bothering more…but it seems ridicules that I cannot be able to add the chat to another user….
Thanks

#99206 Copied

Eva Kemp

Support staff

November 14, 2015 at 10:37

Hello,

As I see you provided the username “audricadmin” so Chat Console is shown for him. If the plugin “User Role Editor” is disabled the chat is shown for this user.
Please check it.

Regards,
Eva Kemp.

#99408 Copied

lara_c_2

Participant

November 14, 2015 at 18:43

Hello,
Yes, but still the user audricadmin can’t edit the settings, the revolution slider and other things. Please help me fix that. The user audricadmin have to be able to edit the revolution slider and the settings. Thanks

#99477 Copied

Jack Richardson

Support staff

November 16, 2015 at 09:00

Hello,

Sorry, but Chat Operator doesn’t have such capabilities.

Best regards,
Jack Richardson.

#99548 Copied

lara_c_2

Participant

November 16, 2015 at 17:15

Usually I never write a bad comment or a negative review but this time is different, and I know that usually you cannot satisfy everyone and that is ok. But I did paid 60 dollars for a theme and it does not do what I thought it would.
I am eligible still for 4 month of support and I was wasting my time writing messages to you thinking you can solve the problem.
I have been buying other themes and I work with other companies but never had this kind of treatment to a client. I am not saying you were rude but during our correspondence it seems that my problem is not important at all, and I am sure how much effort you put in order to fix it, or at list trying.
WHAT IS SURE I WILL NEVER ACQUIRE NOR RECCOMAND TO BUY FROM YOU GUYS.

#99693 Copied

Eva Kemp

Support staff

November 16, 2015 at 20:31

Hello,

We’re very sorry for any inconveniences.
Chat operator role is related to “Screets Live Chat” plugin, not to our theme and we can’t modify the plugin files.
As we are not the plugin developers, you may find on the developers’ web-site all the set up information and documentation.

Here you can refer to the plugin documentation:
http://screets.com/i/wp-content/uploads/2014/02/Chat-X-Documentation.pdf

Thank you for understanding.

Regards,
Eva Kemp.

#99723 Copied
Tagged: admin only, best selling, legenda chat console, persuasive, seo friendly, woocommerce themes
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