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Revolution not working after upgrade - by HighPassion

This topic has 14 replies, 4 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

HighPassion

Participant

July 16, 2014 at 01:05

Referring to the revolution slider now is not loading the images anymore. I reimported the demo and still nothing.

#9913 Copied

13 Answers

Eva Kemp

Support staff

July 16, 2014 at 08:20

Hello,

Please check if it works with some other theme and try to disable 3rd-party plugins one by one. Some of them may cause the issue.
If the problem is still there after all your actions please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#9946 Copied

HighPassion

Participant

July 16, 2014 at 15:31

Well I am not sure what can make this to crash, it appears only after the upgrade the issue. I had same plugins as before the upgrade, since this site makes use of WPML suite, I am not able to disable this while it breaks the functionality, rest of the plugins are not to interfere in any ways with this.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

July 16, 2014 at 16:06

Hello,

I’ve just checked the site with the default theme and Revolution Slider isn’t working there too.
We recommend you to contact Revolution Slider support team. They should advise you some solution.

Regards,
Eva Kemp.

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HighPassion

Participant

July 17, 2014 at 12:41

This is what they said:
Feel free to let them know they can contact us directly if needed.

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8theme

Support staff

July 17, 2014 at 13:12

Hello, @HighPassion,
There are few errors with scripts in console ( Failed to load resource: the server responded with a status of 403 (Forbidden) see screenshot)

Very likely they caused your issue with slider. Please, check if these files exist and permissions for them.

Regards,
Olga Barlow

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HighPassion

Participant

July 17, 2014 at 14:10

I have the files present, what should be normal permission in this case? 600 or 644 see screenshot.

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Eva Kemp

Support staff

July 17, 2014 at 14:32

The permissions should be 644. If it doesn’t work yet please try 777 permissions.

Regards,
Eva Kemp.

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HighPassion

Participant

July 17, 2014 at 14:59

I made them now 644, if not working il try then 777.

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Eva Kemp

Support staff

July 17, 2014 at 15:02

Ok, keep us informed.
Thank you.

Regards,
Eva Kemp.

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HighPassion

Participant

July 17, 2014 at 15:05

It works now with 644, thanks a lot 🙂

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Eva Kemp

Support staff

July 17, 2014 at 15:08

You’re welcome.

Regards,
Eva Kemp.

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elisabeth_steger

Participant

October 7, 2014 at 09:49

Hi, I have the same problem. I already contacted the Revolution team for support. They told me:
_______________________
Hi Elisabeth,

I’m getting a JavaScript error on the page (screenshot attached). Often when JavaScript errors occur they prevent other JavaScript from executing correctly, which seems to be the case here. The error is coming from this file:

http://www.karinskappen.at/wp-content/themes/blanc…

on line #307. Try contacting your theme’s author and ask them if they can fix this error, and then the slider should start to work correctly.

__________________

Thank you for helping me! If u need any further information let me know.
Best Elli

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Eva Kemp

Support staff

October 7, 2014 at 13:58

Hello @elisabeth_steger,

You’ve not provided full link of the error.
Please show us a screenshot of it and provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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Tagged: revolution, templates, troubleshoot, upgrade, woocommerce, wordpress
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