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Contact form doesn't work - by gerben

This topic has 12 replies, 4 voices, and was last updated 9 years ago ago by Eva Kemp

gerben

Participant

November 16, 2015 at 21:51

Mij contactform (http://www.virtual-reality-bril-kopen.nl/contact/) doesn’t work, and no idea how to fix that. I can fill in all the fields, but I get no e-mail in my inbox. I don’t know where i can change the contact form? In which wordpress menu-item??

Thanks in advance,

Gerben, from the Netherlands

#99742 Copied Theme version: ? where can I find? WooCommerce version: v2.5

11 Answers

Eva Kemp

Support staff

November 16, 2015 at 22:58

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#99759 Copied

gerben

Participant

November 16, 2015 at 23:33

in private my reply

Please, contact administrator
for this information.

#99770 Copied

Eva Kemp

Support staff

November 17, 2015 at 10:18

Hello,

Have you made any changes in the theme files?
Please provide us with FTP credentials as well.

Thank you.

Regards,
Eva Kemp.

#99831 Copied

gerben

Participant

November 17, 2015 at 10:50

I don’t know Eva, maybe, I’m not the one who changes things in the backend. We didn’t make big changes I think. In private the credentials

Please, contact administrator
for this information.

#99839 Copied

Scuzzy76

Participant

November 17, 2015 at 15:00

Hi, I have a quick question on the contact_form How do I remove website field?
Sue

#99886 Copied Theme version: coffee
Robert Hall

Support staff

November 17, 2015 at 15:57
Hello @Scuzzy76,

You can edit this in \themes\woopress\framework\shortcodes.php file.
Find // ! Contact form section and comment out the following code
```
            <div class="form-group">
              <p class="form-name">
                <label for="contact-website" class="control-label"><?php _e('Website', ETHEME_DOMAIN) ?></label>
                <input type="text" name="contact-website" class="form-control" id="contact-website">
              </p>
            </div>
```
Regards,
Robert Hall.
#99895 Copied
Scuzzy76

Participant

November 17, 2015 at 16:25

Thanks 🙂

#99899 Copied

Eva Kemp

Support staff

November 17, 2015 at 18:03

Hello @gerben,

I’ve disabled cache plugin and deleted “cache” folder in wp-content directory.
Please clear browser cache and check Contact page now.

Regards,
Eva Kemp.

#99931 Copied

Eva Kemp

Support staff

November 17, 2015 at 18:04

Hello @Scuzzy76,

You’re welcome.

Regards,
Eva Kemp.

#99932 Copied

gerben

Participant

November 17, 2015 at 18:12

How nice, Eva, it works! Thanks a lot!

#99935 Copied

Eva Kemp

Support staff

November 17, 2015 at 18:20

Hello @gerben,

You’re welcome.

Regards,
Eva Kemp.

#99938 Copied
Tagged: contact form, support, templates, troubleshooting, woocommerce, wordpress
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