Plugins won't install - by zachweisman

This topic has 2 replies, 2 voices, and was last updated 10 years, 8 months ago ago by Eva Kemp

  • Avatar: zachweisman
    zachweisman
    Participant
    April 21, 2014 at 23:47

    There are two required plugins with this theme, but when I click install they download, unpack, but won’t install.

    I get the following error message.

    Downloading install package from http://a1b.8e6.myftpupload.com/wp-content/themes/legenda/framework/plugins/revslider.zip…

    Unpacking the package…

    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    AND

    Downloading install package from http://a1b.8e6.myftpupload.com/wp-content/themes/legenda/framework/plugins/yith-woocommerce-wishlist.zip…

    Unpacking the package…

    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Return to Required Plugins Installer

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Eva
    Eva Kemp
    Support staff
    April 22, 2014 at 13:36

    Hello,

    You can try to upload the plugins via FTP in the wp-content/plugins folder and then activate them in admin panel.
    If the issue still persists please provide us with the login details to admin panel and FTP in Private Content.

    Regards,
    Eva Kemp.

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