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【issue】Some mobile broswer can’t click the moblie meau

This topic has 4 replies, 3 voices, and was last updated 4 months, 4 weeks ago ago by Jack Richardson

Tiger

Participant

July 19, 2024 at 09:32

Some broswer couldn’t click any button of mobile meau.

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support staff only.

#405810 Copied Theme version: 9.3.15

3 Answers

Rose Tyler

Support staff

July 19, 2024 at 12:14

Hello Tiger,

We hope this message finds you well. Could you please provide us with details regarding the specific browsers and devices on which you tested and encountered issues with opening the mobile menu?

Additionally, please provide temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#405856 Copied

Tiger

Participant

July 21, 2024 at 17:38

Thanks for your quick reply, I’ve narrowly forgotten it.
I’ve use Quark broswer, which is chinese broswer.
I found this problem caused by chinese broswer, since my freind told me when I asked this problem. But it doesn’t matter, since My audiences are all non-chinese.
If you have interests to dive into this bug, you can download chinese broswer, link is below:https://play.google.com/store/apps/details?id=com.mi.globalbrowser&hl=zh.

BTW, I really like your theme. This is true.

Q1 :um……. can you tell me how to change the social sharing links, which I found difficult to change. Right now single product social sharing linking to your url. IDK how to change it.
Q2: could you help me integrate mailchimp with Contact form 7. If you have any advice or reference, please share with me.

Thank you

Tiger

Please contact administrator
for this information.

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support staff only.

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Jack Richardson

Support staff

July 22, 2024 at 10:09

Dear @Tiger,

We hope this message finds you well. We would like to address your queries as follows:

1. **Browser Compatibility**: As stated on the official XStore page on ThemeForest (https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546), our theme is fully compatible with the following browsers: Firefox, Safari, Opera, Chrome, and Edge. Please note that there may be compatibility issues with less common browsers that utilize unique coding techniques. Additionally, we typically verify the compatibility of certain JavaScript functions using the website https://caniuse.com/. However, it appears that the browser you inquired about is not listed, suggesting that it is not commonly required to be fully compatible with for most projects.

2. **Customization of Sharing Links**: By default, a sharing link is generated by single product URL. Should you wish to customize this URL, you may copy the file xstore/woocommerce/product-quick-view.php to the next path in your
child-theme/woocommerce/product-quick-view.php
and modify the following code:
do_shortcode( '[share title="' . esc_html__( 'Share:', 'xstore' ) . '" text="' . get_the_title() . '"]' )
Replace it with:
do_shortcode( '[share title="' . esc_html__( 'Share:', 'xstore' ) . '" text="' . get_the_title() . '" post_url="https://xstore.8theme.com/"]' )
Please ensure that the ‘post_url’ parameter should be set to your desired custom URL.

Kindly note that additional customization falls outside our standard support scope. Should you require further assistance with this implementation, we invite you to submit a request for additional customization at https://www.8theme.com/account/#etheme_customization_panel.

3. **Support for Additional Plugins**: According to our support policy (https://www.8theme.com/documentation/xstore/support/support/), we do not provide support for additional plugins. For further assistance, please visit your account at https://www.8theme.com/account and click on the “Request Estimate” button.

Thank you for choosing XStore. Should you have any more questions or require further clarification, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

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Tagged: best_selling_themes, browser_compatibility, mobile_browser_issues, mobile_menu_problems, woocommerce_support, woocommerce_themes
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