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100% CPU Usages After Xstore Theme Upload

This topic has 10 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Neez International Ltd.

Participant

October 16, 2023 at 13:42

Dear Support Team,

My website, based on the Xstore theme, is facing severe slowdowns and 100% CPU usage issues, even though it’s in ‘coming soon’ mode with no active visitors. Despite trying solutions like image lazy loading and disabling product filters, the problems persist. Could you please offer a solution?

Error Screenshot: https://prnt.sc/mPocK29OMTOi

Thank you.

Please, contact administrator
for this information.

#370319 Copied Theme version: 9.2.0 WooCommerce version: 8.2.0

9 Answers

Rose Tyler

Support staff

October 17, 2023 at 11:49

Hello, Neez International Ltd. ,

Thank you for contacting us and for using XStore.

– Please install Query Monitor and check its statistics.

– Since you have performed an update, it is advisable to clear all caches + CDN.

– Let us know the results and provide FTP access also.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#370479 Copied

Neez International Ltd.

Participant

October 17, 2023 at 12:15

Thank you very much for your response, I am giving FTP credentials, here is the link of Query Status Screenshot : https://prnt.sc/_wkyP8NicU6a
Please take a look and resolve my issue. Waiting for your reply

Thanks & Regards

Please contact administrator
for this information.

#370486 Copied

Neez International Ltd.

Participant

October 19, 2023 at 06:40

Hello Support Team,

Is there any updates about my issue, I am waiting for your reply.

Thanks & Regards

#370748 Copied

Rose Tyler

Support staff

October 19, 2023 at 16:16

Hello, Neez International Ltd. ,

We apologize for the delay in responding to your query.

We have noticed that an issue arises during the execution of the ‘product_importer’ request. The details can be viewed in the screenshot provided in the following link: https://prnt.sc/UjjoZ8qLYDds

Could you please confirm if the import/migration/bulk update of products was carried out during a time of high load, and if the load is still high at present?

Kind Regards,
8theme team

#370846 Copied

Neez International Ltd.

Participant

October 20, 2023 at 06:44

Dear Support Team,

I expected a faster response from you. The issue with the product importer seems to occur when uploading a CSV file. However, during regular times when I access my admin dashboard, it’s utilizing 100% of my CPU, causing high server load, and the entire website becomes slow even when there are no other visitors except for me.

Screenshot: https://prnt.sc/QKyC1gz_kxlP

I kindly request that you address this matter urgently.

Thanks & Regards,

#370881 Copied

Rose Tyler

Support staff

October 20, 2023 at 12:12

Dear, Neez International Ltd. ,

We appreciate your prompt response.

Currently, we do not see anything from our end that could be slowing down the admin panel. We have only found duplicate requests from the Jetpack plugin.
https://prnt.sc/WwObiAFlNUx7
If possible, please provide us with the load logs or access to the c-panel.

Kind Regards,
8theme team

#370928 Copied

Neez International Ltd.

Participant

October 20, 2023 at 13:20

Thank you for your response. I greatly appreciate your attention to this matter.

I am providing you with the cPanel credentials for further investigation. Please let me know if any additional information is required.

Warm regards,

Please contact administrator
for this information.

#370933 Copied

Neez International Ltd.

Participant

October 24, 2023 at 09:16

Hello,

Is there any update for my issues please? I am waiting since long. Please let me know the updates.

Thanks & Regards

#371320 Copied

Rose Tyler

Support staff

October 24, 2023 at 15:47

Hello, Neez International Ltd. ,

We apologize for the delay in responding to your query.

One of our technicians has checked the situation on your site.
Indeed, when our theme is activated, there is an increased load, but we do not find anything problematic. The only issue is the AJAX requests, which are most likely loading the content – https://prnt.sc/lXQaLpBJOfd
If we disable the Elementor and Core plugins all becomes normal (explained by the fact that we have a lot of functionality).
Therefore, we performed a test with the default theme on your site and still received a high load during page loading, here is the video – https://we.tl/t-44k5hvoNx5
At the moment, we see only one solution – replacing the server.
Or you can also contact the support of Elementor.

Kind Regards,
8theme team

#371379 Copied
Tagged: 100% cpu usage, theme upload issues, troubleshooting, website performance, woocommerce templates, wordpress, xstore theme
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