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19% VAT is no longer shown in the checkout process

This topic has 5 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Jack Richardson

Juergen

Participant

August 25, 2024 at 15:52

I have another problem: the 19% VAT is no longer shown in the checkout before payment.

#411554 Copied Theme version: 9.3.18

4 Answers

Rose Tyler

Support staff

August 25, 2024 at 16:04

Hello Juergen,

Thank you for reaching out to us with your concern.

Where exactly it was shown?

Have you edited WooCommerce > Settings > Tax before the info disappeared?

Do you use an additional plugin for VAT or default WooCommerce settings? We would recommend you contact support of the WC plugin directly – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#411555 Copied

Juergen

Participant

August 26, 2024 at 09:09

Hi, I am not satisfied with your answer.

When I add a product to the shopping basket, the VAT is shown correctly.

Siehe hier: https://www.dropbox.com/scl/fi/pbphbx18gsxznezexx2kd/2024-08-26_09-44-27.jpg?rlkey=g5g1lvpo1sfp28u4xj48dof72&dl=0

When I then go to the checkout, the VAT is no longer shown:
See here:
https://www.dropbox.com/scl/fi/17upnrb7tsbovqzkhwo10/2024-08-26_09-45-02.jpg?rlkey=mlmjczmhx7fo0jcv7upfxsdzy&dl=0

If I select Denmark as the delivery address, for example, the VAT is shown. If I go back to the delivery address Germany, no VAT is shown.

Another problem is that I can neither increase nor decrease the number of items in the shopping basket in the checkout.

See here: https://www.dropbox.com/scl/fi/rtgacbopouyu1hqb1gg0b/2024-08-26_09-45-02x.jpg?rlkey=laygn466ogya425ovx4j2vhps&dl=0

XStore and Woocommerce are up to date.

#411613 Copied

Juergen

Participant

August 26, 2024 at 09:34

I found a solution for the VAT.

As Problem remains the problem with increasing or decreasing the amount of products in the checkout.

#411616 Copied

Jack Richardson

Support staff

August 26, 2024 at 11:41

Dear @Juergen,

We hope this message finds you well. We would like to inform you that we are unable to process duplicate queries as there are no sence. Your question has already been addressed in a previous response, which you can view by following this link: https://www.8theme.com/topic/in-checkout-it-is-not-possible-to-increase-or-decrease-the-number-of-the-items-in-the-car/#post-411620.

We kindly ask you to continue the discussion on this topic in the same thread, as it pertains to the same issue.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

#411638 Copied
Tagged: 19% vat removed, best selling, improved checkout process, user-friendly woocommerce, vat-free checkout, woocommerce themes
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