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2 problem - by Cagkan - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 5 years ago ago by Olga Barlow

Cagkan

Participant

December 20, 2019 at 12:34

Hi,

I have 2 problems for now. The first one does not show thumbnails in the search link.
secondly, I can’t remove the “search” button on the basket page and payment page.

Thank you.

#227229 Copied Theme version: Latest Version 4.2 WooCommerce version: Latest Version

13 Answers

Olga Barlow

Support staff

December 20, 2019 at 12:53

Hello,

1) Provide us with Dashboard and FTP access to your site to check the issue with the product thumbnails.

2) Edit the Cart and Checkout pages (Pages > edit page) and disable sidebar for these pages in Layout Options http://prntscr.com/qdiyno

Regards

#227239 Copied

Cagkan

Participant

December 20, 2019 at 19:05

2. okey thank you.

Is it healthy to write ftp access here?

#227291 Copied

Olga Barlow

Support staff

December 20, 2019 at 20:23

Hello,

Use Private Content area, only support staff and you have access to that area. We need access to WP installation folder only and you’ll be able to change the pass once we finish.

Regards

#227297 Copied

Cagkan

Participant

December 20, 2019 at 21:51

oky.

Please contact administrator
for this information.

#227302 Copied

Rose Tyler

Support staff

December 21, 2019 at 10:41

Hello,

Please provide wp-admin access also.

Regards

#227322 Copied

Cagkan

Participant

December 21, 2019 at 11:02

oky..

Please contact administrator
for this information.

#227325 Copied

Rose Tyler

Support staff

December 21, 2019 at 13:08

Hello,

I can’t log in – http://prntscr.com/qdxtgd Please check.

Regards

#227335 Copied

Cagkan

Participant

December 21, 2019 at 13:20

oky. now working.

Please contact administrator
for this information.

#227338 Copied

Cagkan

Participant

December 21, 2019 at 17:35

When do you fix the problem. estimated.

Regards.

#227348 Copied

Rose Tyler

Support staff

December 21, 2019 at 17:37

One of our technicians will be able to check this problem on Monday (due to the weekend). Please do not change credentials.

Regards

#227349 Copied

Rose Tyler

Support staff

December 22, 2019 at 10:56

Fixed. Please clear cache and check now.

Regards

#227368 Copied

Cagkan

Participant

December 23, 2019 at 09:55

Thank you. now working.

Regards..

#227392 Copied

Olga Barlow

Support staff

December 23, 2019 at 10:24

Hello,

You are welcome.

Regards

#227394 Copied
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