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2nd License issue - by philgreensworkshop

This topic has 4 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

  • Avatar: kounterfit
    philgreensworkshop
    Participant
    November 26, 2018 at 09:17

    Hi I have purchased a second license and like an idiot have mixed them up resulting in me putting (copy&paste like a fool) the same one into the 2 different installs.

    However, when trying to deactivate nothing happens so cannot change back.
    Tried usual plugin deactivated, fresh install etc…

    All details in the private area for login etc

    thank you and great work!

    Please, contact administrator
    for this information.
    #204859 Copied Theme version: 5.1.1 WooCommerce version: 3.5.1
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 26, 2018 at 14:49

    Hello,

    We have activated the correct license. Check now, please.

    Regards

    #204895 Copied
    Avatar: kounterfit
    philgreensworkshop
    Participant
    November 26, 2018 at 20:25

    All good thank you.

    Is there a reason that the deactivate button is not working? I only ask just in case I need to use it in the future.

    #204923 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2018 at 08:18

    Hello,

    You’re welcome!
    It was our bug that will be fixed in the next theme update.

    Regards

    #204927 Copied
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