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3 Plugins from latest Download at Envato are causing 500 server errors..help

This topic has 8 replies, 2 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

delanosuser

Participant

February 3, 2015 at 20:59

3 Plugins from latest Dowload at Envato are causing 500 server errors..help
I am unable to get the following installed:
yith-woocommerce-wishlist
Ultimate_VC_Addons
or
revslider installed.

I keep receiving server errors. I’ve tried from the WP admin and also installing via ftp.

Let me know how to proceed and if you need access to the site,how to best provide that to you.
Thanks

#39267 Copied

7 Answers

Eva Kemp

Support staff

February 3, 2015 at 21:10

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content. We’ll install the plugins for you.

Thank you.
Regards,
Eva Kemp.

#39269 Copied

delanosuser

Participant

February 3, 2015 at 21:29

Thanks for the quick reply. Credentials are in the private content area.

Please, contact administrator
for this information.

#39275 Copied

Eva Kemp

Support staff

February 3, 2015 at 22:56

Hello,

The link to wp-admin panel is incorrect.
Please give us the correct one.

Thank you.
Regards,
Eva Kemp.

#39285 Copied

delanosuser

Participant

February 3, 2015 at 23:46

See private content below:

Please, contact administrator
for this information.

#39288 Copied

Eva Kemp

Support staff

February 3, 2015 at 23:50

Hello,

Please provide us with full permissions for wp-admin panel to be able to view all settings.

Thank you.
Regards,
Eva Kemp.

#39289 Copied

delanosuser

Participant

February 4, 2015 at 00:05

Whoops. Admin is granted.

#39360 Copied

Eva Kemp

Support staff

February 4, 2015 at 10:33

Hello,

The problem is you have low memory limit value. There is an error on your site:
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 20 bytes)

Please ask your host to increase this value and try to install plugins again.

Thank you.
Regards,
Eva Kemp.

#39666 Copied
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