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403 Error when customizing site - by Razvan Politic

This topic has 6 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

  • Avatar: Razvan Politic
    Razvan Politic
    Participant
    May 19, 2020 at 15:03

    Hi!
    When I access Theme Options or Customize section, it gives me 403 error on site preview. I have UnderConstruction plugin activated, but when I deactivate it nothing happens. And I don’t have any security plugins installed.
    Can you help me solve the problem, please?

    Please, contact administrator
    for this information.
    #237902 Copied Theme version: 6.3.3
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 19, 2020 at 18:27

    Hello,

    Do you use any cache plugins? For example SG optimizer or similar? Do you have any errors in the console?
    Provide us with WP Dashboard access to check, please.

    Regards

    #237952 Copied
    Avatar: Razvan Politic
    Razvan Politic
    Participant
    May 19, 2020 at 19:41

    Yes

    Please contact administrator
    for this information.
    #237973 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 19, 2020 at 19:52

    Hello,

    I think you need to contact your hosting provider to solve this issue http://prntscr.com/sjvft4
    It seems that your sever blocks customizer requests. We won’t be able to help with this.

    Regards

    #237977 Copied
    Avatar: Razvan Politic
    Razvan Politic
    Participant
    May 20, 2020 at 08:38

    Ok. Thank you!

    #238038 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 20, 2020 at 08:56

    You’re welcome!

    Regards

    #238042 Copied
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