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404 Error After Customer Finishes Checkout

This topic has 2 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Muhamed
    Muhamed
    Participant
    April 6, 2024 at 19:27

    Dear Support,

    I hope this email finds you well .. Some of my customers have reported that upon finishing their checkout process, completing the form and clicking the checkout button, they are redirected to a 404 page not found page (see attached screenshot from one of my customers) ..
    This issue starting occurring in the last few days only .. Please take a look and advise on how to resolve the issue ..
    Admin account credentials are provided in the private content area …

    Thanks,
    Muhamed

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #390397 Copied Theme version: 9.3.4
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2024 at 09:21

    Hello, Muhamed,

    We appreciate you taking the time to contact us.

    We kindly request that you conduct a test when the default WooCommerce theme, (Storefront), is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

    Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

    Best Regards,
    8Theme’s Team

    #390436 Copied

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