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404 OOPS! PAGE NOT FOUND after install any demo theme

This topic has 81 replies, 5 voices, and was last updated 7 years, 10 months ago ago by Rose Tyler

tommytai

Participant

September 19, 2016 at 03:40

my Static Blocks footer is not in the same row, how to make it same as the default?

1. http://prnt.sc/cjn6u5 (default)

2. http://prnt.sc/cjn6z2 (My footer)

Thanks team.

#139978 Copied
Eva Kemp

Support staff

September 19, 2016 at 09:28
Hello,

1. You can use Contact Form 7 plugin and set up as many forms as you need.

2. There is no such issue in the theme. You can search for a plugin yourself.

3. Add this code in Global Custom CSS section:
```
.main-footer p {
    margin-top: 0;
}
```
Regards,
Eva Kemp.
#140002 Copied
tommytai

Participant

September 24, 2016 at 07:26

Hi Team,

1. how to remove the button to link to project detail? i just wanna have the zoom in function as i wanna show it as gallery album.

http://exoreptiles.startnewhosting.com/portfolio/

http://prnt.sc/clpe7v

2. how to add brand to the sidebar like below link?

https://www.8theme.com/demo/woopress/animals/product/fashion-demo-18/

Thanks team.

#140648 Copied
Robert Hall

Support staff

September 24, 2016 at 08:49
Hello,

1) Add this code in Global Custom CSS.
```
.portfolio-image .btn_group a span:before{
display:none;
}
```
2) Try to add the Text widget with the following content into the Shop Sidebar (Appearance->Widgets)
```
<div class="sidebar-widget product-brands">
<h4 class="widget-title"><span>Product brand</span></h4>
<a href="https://www.8theme.com/demo/woopress/animals/brand/alterego/">			        					                						                    		<img src="https://www.8theme.com/demo/woopress/animals/wp-content/uploads/sites/22/2015/06/brend3.jpg" title="Alterego" alt="Alterego" class="brand-image">
</a>
<a href="https://www.8theme.com/demo/woopress/animals/brand/diamfnwear/">		                						                    		<img src="https://www.8theme.com/demo/woopress/animals/wp-content/uploads/sites/22/2015/06/logo.jpg" title="Diamfnwear" alt="Diamfnwear" class="brand-image">				                    					                		        	
</a>
</div>
```
Regards,
Robert Hall
#140663 Copied
tommytai

Participant

September 24, 2016 at 09:23

Hi Team,

1. After added the code, the zoom button is not functioning and redirect me to project detail.

2. May i know where to add the code for (Appearance->Widgets), add it to the shop sidebar title column?

Thanks team.

#140665 Copied

Robert Hall

Support staff

September 24, 2016 at 10:04

1) I’ve changed the CSS code in Global Custom CSS and enable the lightbox option in Theme Options->Portfolio.

2) See screenshot: http://prntscr.com/clqefg

Regards,
Robert Hall

#140666 Copied

tommytai

Participant

November 5, 2016 at 14:45

Hi Team,

1. how to change the footer for below link as is not same my homepage.
http://exoreptiles.startnewhosting.com/brand/repashy-superfoods/

2. may i know how to modify the categories picture size in the same size? the current pictures are different sizes.
http://exoreptiles.startnewhosting.com/product-category/living-pet/arthropods/

3. how to move the categories name to below of the pictures?

Thank you very much.

#145034 Copied
Eva Kemp

Support staff

November 7, 2016 at 09:06
Hello,

1. There is no option to change footer for brands page. You can create footer with Static Blocks and add “8theme – Static Block” widget in Appearance > Widgets > Footer 1 or Footer 2 area.

2. Add this code in Custom CSS > Custom CSS for desktop section:
```
.products-grid .product-category img {
    height: 250px;
}
```
3. Add this css code:
```
.categories-mask {
    position: inherit !important;
}
```
Regards,
Eva Kemp.
#145077 Copied
tommytai

Participant

November 9, 2016 at 19:12

Thanks team.

For the 1st issue, i have added footer in static blocks, i wish to apply it to all pages of the website. may i know how to do it.

TQVM team.

#145425 Copied

Eva Kemp

Support staff

November 9, 2016 at 20:46

Hello,

You need add “8theme – Static Block” widget in Appearance > Widgets > “Footer 1” or “Footer 2” area, and select footer block in the widget settings.

Regards,
Eva Kemp.

#145438 Copied

tommytai

Participant

November 12, 2016 at 11:56

Hi Team,

how to change the font style and font size for categories?

http://exoreptiles.startnewhosting.com/shop/

Thanks.

#145661 Copied
Jack Richardson

Support staff

November 14, 2016 at 06:40
Hello @tommytai,

If you mean 2 categories in the content (not in the sidebar) then use this code in Global Custom CSS:
```
.categories-mask h4 {
    font-size: 20px;
    font-family: sans-serif;
}
```
Write values you need.

Best regards,
Jack Richardson.
#145693 Copied
tommytai

Participant

November 18, 2016 at 10:30

Thanks team, how can i remove the “FR and DE” and symbol on the top left.

Thanks again

http://exoreptiles.startnewhosting.com/

#146220 Copied

Jack Richardson

Support staff

November 18, 2016 at 16:34

Hello @tommytai,

Go to Appearance > Widgets and add empty Text widget in Left Side top bar area.

Best regards,
Jack Richardson.

#146269 Copied

tommytai

Participant

November 19, 2016 at 10:05

Hi Team,

1. i have another issue about woocommerce. I have 2 big categories, one of the big category named as “live pet” can be search but all the sub-categories is not available. Another big category named “supplies and accessories” and the sub-categories all can be search from the product category setting.
Need your kind help to solve it.

http://prnt.sc/d960kv

2. is admin able to download customer invoice or receive invoice by email after user order?

Thanks a’lot Team.

Please, contact administrator
for this information.

#146319 Copied

Jack Richardson

Support staff

November 19, 2016 at 14:59

Hello,

1. The same issue persists with default WordPress theme. In this case you need contact woocommerce support to investigate the problem.

2. Such feature is related to woocommerce not to the theme. You can search any plugin to achieve what you need, for example https://wordpress.org/plugins/woocommerce-pdf-invoices/

Best regards,
Jack Richardson.

#146345 Copied

tommytai

Participant

November 22, 2016 at 08:19

Thanks team,

i have another few questions.

1. my categories is not display on the product page for categories that do not have product. for example, once i added a new product with that category then the category will only available. now i have products under amphibians then this category is appear on the page. may i know how to display all categories on the page? Thanks team.

http://exoreptiles.startnewhosting.com/shop/

2. i have a paypal issue, i am using sandbox account to purchase but the order become on-hold. the error message i get is ” Validation error: PayPal IPN response from a different email address (tommytai20@gmail.com). Order status changed from Pending Payment to On Hold.”

3. how to set specific product categories on visual composer products setting? i have product ID in “Categories IDs” but is not working.

Thanks team =)

#146524 Copied

Jack Richardson

Support staff

November 22, 2016 at 09:51

Hello,

1. You can try solution described in this article https://majemedia.com/woocommerce-how-to-show-empty-categories/ .

2. Sorry, but payment methods are not related to the theme. You need contact either PayPal or Woocommerce support.

3. In this case you should use Woo Product Categories element and select what categories to show.

Best regards,
Jack Richardson.

#146546 Copied

tommytai

Participant

November 24, 2016 at 08:24

Thanks thanks.

1. i have mobile display issue on below link. The company logo is not displaying a original shape of the logo.

http://prnt.sc/db49rh

2. After user registered, it will showed ” Please check your email for login details ” but the user email did not receive any email.

3. user register new account it takes around 15 seconds to complete register. is it normal?

4. user cannot receive order receipt after paid for outlook or hotmail. but user is able to receive it, if is a gmail.

Need your kind help thanks a’lot team

#146812 Copied

tommytai

Participant

November 24, 2016 at 13:45

4. user cannot receive order receipt after paid using outlook or hotmail. but user is able to receive it in the spam mail when user is using gmail.

Thanks

#146873 Copied
Eva Kemp

Support staff

November 24, 2016 at 20:32
Hello,

1. Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.fixed-header-area .header-logo img {
    max-height: 100%;
}
```
2. Ask your hosting provider to check mail logs on a server if emails are sent from your site.
Also provide FTP credentials for us.

3. Perhaps some configurations on your server are causing this.

4. Also check mail logs if there are any errors.

Regards,
Eva Kemp.
#146938 Copied
tommytai

Participant

November 25, 2016 at 06:58

Hi Team,

1. mobile having a black topbar in mobile without any text, how can i remove the top black bar for mobile only. thanks team

2. i have provide the FTP detail in below.

Please, contact administrator
for this information.

#146955 Copied
Jack Richardson

Support staff

November 25, 2016 at 18:40
Hello,

1. Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.top-bar {
    display: none;
}
```
2. As for the mail, please try to use one of these plugins
https://wordpress.org/plugins/wp-mail-smtp/
https://wordpress.org/plugins/easy-wp-smtp/
Have you checked mail logs on a server if emails were sent from your site?

Best regards,
Jack Richardson.
#147033 Copied
tommytai

Participant

December 8, 2016 at 19:14

Hi Team,

1. i requested hosting provider to check mail logs and they asked for the email that send out from the server. may i know which email are they refering to.
thanks Team.

“Tommy , from you emailed out to these emails from your server here , if you want the logs for this I need to know which email you emailed out from if you can find that out and provide that to us we can help you further”

#148443 Copied

Eva Kemp

Support staff

December 9, 2016 at 17:53

Hello,

The email is “wordpress@your_domain_name”, so it will be “wordpress@exoreptiles.startnewhosting.com”.

Regards,
Eva Kemp.

#148539 Copied

tommytai

Participant

December 22, 2016 at 09:41

Hi Team, the email has been solved after i activated a gmail smtp plugin.

1. May i know how to import a user database( for example, customers_id, customers_password) to this woopress phpmyadmin? but the woopress theme database is user_login, user_pass. it is possible to import to woopress if is different?

-how can i change the customer_id to user_login?

– can i just import certain user detail like only user_login and user_pass ?

Thanks team. Appreciated for your help

#149866 Copied

Eva Kemp

Support staff

December 22, 2016 at 20:14

Hello,

Sorry, but these questions are related to hosting queries. You should ask your hosting provider support to help you with database queries.

Regards,
Eva Kemp.

#149955 Copied

tommytai

Participant

December 27, 2016 at 04:57

Hi Team, i have moved my theme to new host and it showed “The exoreptiles.com page isn’t working

exoreptiles.com is currently unable to handle this request.
HTTP ERROR 500”

then i contacted bluehost support team, and support team did something and now is able to view but the design is all gone. Support team said require theme vendor to re-install the theme so that the content will not be erased. Need your kind help to help me as i have stuck here for sometime to export import the theme. this is the URL “www.exoreptiles.startnewhosting.com” i have edit woopress animal design and added products and categories.

Required to login admin page to view the page, because i have activated maintenance mode to avoid users to view my page.

Hope you can help me out

Thanks’lot Team

Please, contact administrator
for this information.

#150254 Copied

Eva Kemp

Support staff

December 27, 2016 at 11:01

Hello,

Please write correct wp-admin link.

Thank you.

Regards,
Eva Kemp.

#150275 Copied

tommytai

Participant

December 27, 2016 at 11:10

Hi Eva Kemp,

http://www.exoreptiles.com/my/wp-admin

Thanks a’lot

#150277 Copied
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