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404 THAT PAGE CAN’T BE FOUND - by Jack

This topic has 11 replies, 4 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

Jack

Participant

May 4, 2021 at 12:13

I have recently purchased the WordPress xstore theme. i am unable to to edit any product details and cant edit static block also. its giving me a error message “404 THAT PAGE CAN’T BE FOUND It looks like nothing was found at this location. ”
Please help

#286301 Copied Theme version: 7.2.8 WooCommerce version: 5.2.2

10 Answers

Robert Hall

Support staff

May 4, 2021 at 19:49

Hello

Than you so much for your kind words!

As for your mentioned issues are concerned kindly send us your website temperory logins detail or highlighted screenshot where you are facing the issue so that we will guide you better.

Robert Hall

#286339 Copied

Jack

Participant

May 5, 2021 at 03:45

Hi
If i go and try to edit any static block or product detail i am redirected to the page says ERROR 404 page can’t be found. please find the website details .

Please contact administrator
for this information.

#286361 Copied

Rose Tyler

Support staff

May 5, 2021 at 06:40

Hello,

Try to edit now – http://prntscr.com/12ie4gz

Regards

#286365 Copied

Jack

Participant

May 5, 2021 at 10:36

Hi
Thank you for your help . Now Static blocks editing are working fine and well .. but now only issue is Xstore Email Builder Templates and Woocomerce products price when i tried to edit its redirecting to page 404 THAT PAGE CAN’T BE FOUND. please kindly check
Best regards

#286406 Copied

Jack

Participant

May 5, 2021 at 11:55

hi.
And one more thing i found out was when i edited Static Blocks from Elementor and save, i cant able to see edited change. its not updating to the website when i am editing and save.

below is the screen shot of the static block i have edited from Elementor
https://atollshop.com/wp-content/uploads/2021/05/sat.png

This is the screen shot of after saving its no change
https://atollshop.com/wp-content/uploads/2021/05/ddd.png

Please check

#286422 Copied

Olga Barlow

Support staff

May 5, 2021 at 15:14

Hello,

1) Provide us with server error logs and FTP access, please.
2) You edited shop page static block but checked the home page. Of course you won’t see changes. Edit the home page section if you want to change that. Shop page block changes are there https://atollshop.com/shop/

Regards

#286459 Copied

Jack

Participant

May 6, 2021 at 04:34

Hi.
Please find the Elementor error message on below photo
https://atollshop.com/wp-content/uploads/2021/05/elementor-error.png

Best regards

Please contact administrator
for this information.

#286562 Copied

Olga Barlow

Support staff

May 6, 2021 at 15:06

Hello,

Thank you for FTP access.

Please find the Elementor error message on below photo

No, I asked you not about screenshot of the Elementor error, I asked you about server error log file. Please, contact your hosting provider support and ask them to provide you server error log to find out why you get that 404 error. Send this log to us.

Regards

#286610 Copied

Jack

Participant

May 7, 2021 at 03:24

hi
I have contacted the hosting provider and they have help me on fixed the by editing mod_security rule on the server so that can bypass the block. now all looks good. i will let you know if any issue comes up.
Thank you

#286642 Copied

Olga Barlow

Support staff

May 7, 2021 at 12:10

Hello,

Ok, great.

Regards

#286733 Copied
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