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500 error after installing demo content - by Eimantas Botanik

This topic has 6 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Olga Barlow

  • Avatar: Eimantas_Botanik
    Eimantas Botanik
    Participant
    June 3, 2019 at 13:46

    Hello. I have bought Xstore theme and after installing demo with setup wizard I get 500 internet error. Now I can’t connect to admin page too.

    #214860 Copied Theme version: 5.3.1
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 3, 2019 at 14:04

    Hello,

    Seems some fatal error appeared. Provide us with temporary FTP and Dashboard access to your site, please. We’ll check and help you.

    Regards

    #214863 Copied
    Avatar: Eimantas_Botanik
    Eimantas Botanik
    Participant
    June 4, 2019 at 05:40

    If there will not be imported GYM demo content, than import it too. Thank you.

    Please contact administrator
    for this information.
    #214915 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 4, 2019 at 08:20

    Hello,

    Problem was caused by the code that Massive Addons plugin added to .htaccess file. We removed that code and it works fine.

    Check now.

    Regards

    #214923 Copied
    Avatar: Eimantas_Botanik
    Eimantas Botanik
    Participant
    June 4, 2019 at 12:16

    Thank you 8theme team.

    #214947 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 4, 2019 at 13:16

    You are welcome!

    Regards

    #214950 Copied
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