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6.01 Update and Instagram Feed - by pablostevens

This topic has 6 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Rose Tyler

pablostevens

Participant

September 6, 2019 at 17:50

I just upgraded to the latest version and my instagram feed stopped working. OK, so there’s an new connection method I found in xstore options. PROBLEM: The account is not my account, it’s one of my client’s accounts I need to link. How do I do that?

I added my account by mistake and now clicking on the “X” does not remove it.

Also, the button for “manually add account” which is what I think I wanted in the first place doesn’t work. Just refreshes the page.

Long story short, how do I link an Instagram account that I don’t control?

#220966 Copied Theme version: 6.0.1 WooCommerce version: 3.7.0

5 Answers

Olga Barlow

Support staff

September 6, 2019 at 18:07

Hello,

1) If remove account button does not work on your site then something is wrong with it because we don’t have this issue on our test installations. Provide us with Dashboard and FTP access to your site to check.

2) Manually add account button should open the form https://gyazo.com/380998cb3548d492a8df404b69de95d2 If it also does not work then probably you have some js error on that page. Waiting for your access to check.

Regards

#220968 Copied

pablostevens

Participant

September 6, 2019 at 20:22

access info in private content

Please contact administrator
for this information.

#220976 Copied

pablostevens

Participant

September 6, 2019 at 20:25

Duh, ok, I cleared the browser cache and now it works. Sorry for the trouble. I tell my clients “clear the browser cache and try again” about 100 times a day, and I didn’t do it myself! My bad. It works now.

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pablostevens

Participant

September 6, 2019 at 20:29

OK, the functionality works. However, same question though, how do I add an account for my client, not my Instagram account? Is there a way to get the feed without the access token? Otherwise, I’m going to have to walk my client through logging in and adding a token.

#220978 Copied

Rose Tyler

Support staff

September 7, 2019 at 15:57

Hello,

Instagram made some changes in code and added new requirements. You need to use Instagram Feed in the XStore Dashboard panel – http://prntscr.com/p32khc

Regards

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