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8theme Core Plugin installation failed - by James Gross

This topic has 3 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

  • Avatar: James Gross
    James Gross
    Participant
    February 25, 2018 at 16:30

    My client has a WordPress “Business Plan” site. So I don’t know how to delete this plugin and install the updated one. The 8theme Core Plugin does not appear with the other plugins.

    I tried installing the update but get this error message:

    Downloading the install package…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /wpcom-97043731/wp-content/plugins/et-core-plugin/

    Plugin installation failed.

    Plugin not activated. A higher version of 8theme Core is needed for this theme. Please update the plugin.

    #186232 Copied Theme version: XStoreVersion: 4.20
    2 Answers
    Avatar: James Gross
    James Gross
    Participant
    February 25, 2018 at 23:30

    The support at WordPress.com was able to install the updated plugin for me. Issue resolved!

    #186239 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2018 at 10:49

    Hello,

    I am glad that the problem was solved.
    Feel free to ask if you have any other questions.

    Regards

    #186288 Copied
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