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8theme – Filter Products by Brands issue

This topic has 5 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

Denis_Subbota

Participant

August 23, 2022 at 07:00

Hello, i have problem with your widget, 8theme – Filter Products by Brands.
There are about 15 thousand products on the site, and this widget takes about 15 seconds to load, in the settings I chose the Ajax method and everything worked, but recently I noticed that on the mobile version the widget loads without Ajax. And it doesn’t matter if it’s a mobile device or a mobile version in a browser on a desktop.

#332358 Copied Theme version: 4.2.3 WooCommerce version: 6.6.1

4 Answers

Rose Tyler

Support staff

August 23, 2022 at 07:20

Hello,

Thanks for using our theme.
Please provide temporary wp-admin and FTP access, then I will pass your question to our dev team.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#332362 Copied

Denis_Subbota

Participant

August 23, 2022 at 07:28

Access

Please contact administrator
for this information.

#332363 Copied

Rose Tyler

Support staff

August 24, 2022 at 06:28

Hello,

I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
Thanks in advance.

Regards

#332419 Copied

Rose Tyler

Support staff

September 2, 2022 at 15:21

Hello,

Improvement (because Ajax loading for widgets on mobile was not there at all) will be included in the next update, we plan to release it on September 7.

Regards

#333091 Copied
Tagged: 8theme, brands, filtering, products, templates, woocommerce, wordpress
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