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8theme product options - by GiovanniFabb

This topic has 7 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

GiovanniFabb

Participant

March 27, 2020 at 09:40

Hey guys, how you doing?
Hope you’re doing well 🙂

Quick question: in 8theme product options i’ve attached a file.jpg (size guide) and a custom tab (product details)
When i translate the site, from eng to ita, size guide and details disappear.

How can i fix it?
Thank you so much!

Please, contact administrator
for this information.

#231951 Copied Theme version: Latest XStore version 6.2.4 / Core plugin 1.5.4 – December 5, 2019 WooCommerce version: Versione 3.8.1

6 Answers

Rose Tyler

Support staff

March 27, 2020 at 09:48

Hello,

We can’t access your site getting this error:
Your access to this site has been limited
Please give us permission to enter your site or disable the plugin that limits access.
Also, we need temporary wp-admin access + provide URL of the mentioned product, so we can take a closer look.

Regards

#231952 Copied

GiovanniFabb

Participant

March 27, 2020 at 10:04

Can you provide me a screenshot of the limitation access?
Thanks

Please contact administrator
for this information.

#231953 Copied

Rose Tyler

Support staff

March 27, 2020 at 10:10

Please see screenshots http://prntscr.com/rnor20 http://prntscr.com/rnorkj

Regards

#231954 Copied

GiovanniFabb

Participant

March 27, 2020 at 10:20

ok please, can you provide me your ip?

I’m solving it!

#231955 Copied

GiovanniFabb

Participant

March 27, 2020 at 11:48

Ok guys, don’t worry i fixed!

Thanks 🙂

#231964 Copied

Olga Barlow

Support staff

March 27, 2020 at 11:52

Hello,

I don’t see issues with the custom tab translation when it’s fully translated (title and content) https://gyazo.com/7bdd99fc69b3d9b039126ac307781f22 There is no option to change the image, so use some the universal image for the size guide.

Regards

#231967 Copied
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